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|Document Type:||Visual material|
|All Authors / Contributors:||
Lily Tomlin; Kristin Anderson; Mentor Media, Inc.; Tomlin and Wagner Theatricalz.
|Notes:||Based on the book: Delivering knock your socks off service / Kristin Anderson and Ron Zemke.
Closed-captioned for the hearing impaired.
|Credits:||Executive producer, Don Schroeder [and others] ; written by Allen Admire, Don Schroeder ; directed by Don Schroeder ; editor, Lee Edwards.|
|Description:||1 videocassette (21 min.) : sound, color ; 1/2 in. + facilitator's guide + participant's workbook.|
|Series Title:||Knocks your socks off service video training series.; Lily Tomlin customer service training series.|
|Responsibility:||starring Lily Tomlin ; co-produced by Mentor Media and Tomlin and Wagner Theatricalz.|