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The Seven deadly sins of customer service

Author: Lily Tomlin; Kristin Anderson; Mentor Media, Inc.; Tomlin and Wagner Theatricalz.
Publisher: Los Angeles, CA : Mentor Media, 1993.
Series: Knocks your socks off service video training series.; Lily Tomlin customer service training series.
Edition/Format:   VHS video : VHS tape   Visual material : English
Database:WorldCat
Summary:
Presents a humorous look at employees' interactions with customers. Identifies "service sins" and specifies actions to avoid and eliminate them.
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Material Type: Videorecording
Document Type: Visual material
All Authors / Contributors: Lily Tomlin; Kristin Anderson; Mentor Media, Inc.; Tomlin and Wagner Theatricalz.
OCLC Number: 32345417
Notes: Based on the book: Delivering knock your socks off service / Kristin Anderson and Ron Zemke.
Closed-captioned for the hearing impaired.
Credits: Executive producer, Don Schroeder [and others] ; written by Allen Admire, Don Schroeder ; directed by Don Schroeder ; editor, Lee Edwards.
Description: 1 videocassette (21 min.) : sound, color ; 1/2 in. + facilitator's guide + participant's workbook.
Details: VHS.
Series Title: Knocks your socks off service video training series.; Lily Tomlin customer service training series.
Responsibility: starring Lily Tomlin ; co-produced by Mentor Media and Tomlin and Wagner Theatricalz.

Abstract:

Presents a humorous look at employees' interactions with customers. Identifies "service sins" and specifies actions to avoid and eliminate them.

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Linked Data


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