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Shared service centres : delivering value from more effective finance and business processes

Author: Andrew Kris; M Fahy
Publisher: London : FT Prentice Hall, 2003.
Series: Executive briefings.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:

This briefing explains how organisations can tap into the wealth of opportunities that shared services provide by clearly outlining processes for evaluation, planning and implementation. It includes  Read more...

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Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Andrew Kris; M Fahy
ISBN: 0273663100 9780273663102
OCLC Number: 50583042
Description: xxii, 165 pages : illustrations ; 30 cm.
Contents: 1. Shared services: It's not just about cost saving - it's about value harvestingThe nature of SSCs Origins and rationale for SSCs Whirlpool - an early player in SSCs The aims and objective of shared service centres Isn't this like outsourcing? A good SSC takes time and resources to establish2. Shared service activitiesIntroduction If the future looks like anything it looks like Oracle IeBC How SSC processes work at Oracle Some lessons from IeBC It's not just about cost savings Conclusion3. SSCs - people, processes and systemsThe need for strong foundations The importance of information technology The limits of IT - enterprise application integration Emerging best practice from SSCs Conclusion4. Location and migrationWhy location matters Do I have to move? SSC locations - criteria for decision making Whirlpool's rationale for choosing Ireland The global geography of shared services today Conclusion5. Business process outsourcingIntroduction Why outsource internal services Tips for the outsourcing decision Managing the outsourcing relationship Conclusion6. Change, leadership and stakeholder managementIntroduction The nature of change in SSC environments Stages involved in migrating to the SSC model Lessons learned from SSC implementations Realizing the benefits from the SSC implementation SSC management What to expect from the leader of shared services Coping with culture and distance Conclusion7. What's this thing called cultureIntroduction Culture and the SSC Areas where culture affects the SSC Culture shock and international adaptation Conclusion8. Performance monitoring and benchmarkingIntroduction What business unit clients want from their SSC The role of SLAs measurement and reporting The SSC scorecard Measurement without improvement is just bean counting Comparing performance - the role of benchmarking Conclusion9. E-shared servicesIntroduction How the web is transforming bean counting How the web is transforming shared services Challenges for e-shared services Lights-out processing: vision or hallucination Conclusion10. Future directionsTrends for the future of SSCs Conclusion
Series Title: Executive briefings.
Responsibility: Andrew Kris, Martin Fahy.

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