||Part 1 Costing and pricing: pricing a product; costing a product; pricing a service; break-even analysis; contribution theory; absorption costing. Appendices: model answers. Part 2 Credit control: cracking the credit problem; is my customer credit worthy?; credit control routines; debt recovery through the courts; statutory demand, insolvency and bankruptcy; VAT and tax relief for bad debts. Appendices: model answers; sample reports; differences in small claims procedures, England and Wales versus Scotland.