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Six sigma for financial professionals

Author: D H Stamatis
Publisher: Hoboken, N.J. : John Wiley & Sons, ©2003.
Series: Essentials series.
Edition/Format:   eBook : Document : EnglishView all editions and formats
Database:WorldCat
Summary:

Part of the Wiley Essentials series, this book explains six sigma in language that financial professionals can understand and show how they can use it to improve their business. Like the other books  Read more...

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Genre/Form: Electronic books
Additional Physical Format: Print version:
Stamatis, D.H., 1947-
Six sigma for financial professionals.
Hoboken, N.J. : John Wiley & Sons, ©2003
(DLC) 2003006636
(OCoLC)51898835
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: D H Stamatis
ISBN: 0471467529 9780471467526
OCLC Number: 54751545
Reproduction Notes: Electronic reproduction. [S.l.] : HathiTrust Digital Library, 2011. MiAaHDL
Description: 1 online resource (xxxii, 288 pages) : illustrations.
Details: Master and use copy. Digital master created according to Benchmark for Faithful Digital Reproductions of Monographs and Serials, Version 1. Digital Library Federation, December 2002.
Contents: Ch. 1. Customer Service and Satisfaction --
Ch. 2. Overview of Six Sigma --
Ch. 3. DMAIC Model --
Ch. 4. Design for Six Sigma --
Ch. 5. Project Management --
Ch. 6. Six Sigma and Statistics --
Ch. 7. Roles and Responsibilities --
Ch. 8. Six Sigma and Transactional Business: Service Industries --
Ch. 9. Implementation Strategy, Training, and Certification --
App. A. Common Abbreviations in Six Sigma --
App. B. Core Competencies of Six Sigma Methodology.
Series Title: Essentials series.
Responsibility: D.H. Stamatis.
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"A clearly written book on the benefits of Six Sigma, this is an ideal book for those using or advancing this methodology." (Accounting Technician, June 2004)

 
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