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Six Sigma software quality improvement : success stories from leaders in the high tech industry

Author: Vivek Nanda; Jeffrey A Robinson
Publisher: New York : McGraw-Hill, ©2011.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:
"Proven techniques for improving software and process quality with Six SigmaThis practical, in-depth guide explains how to apply Six Sigma to solve common product and process improvement challenges in the software and IT industry. Six Sigma Software Quality Improvement covers Define, Measure, Analyze, Improve, and Control (DMAIC), Lean Six Sigma, Design for Six Sigma (DFSS), and Define, Measure, Analyze, Design, and
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Document Type: Book
All Authors / Contributors: Vivek Nanda; Jeffrey A Robinson
ISBN: 9780071700627 0071700625
OCLC Number: 659763937
Description: xx, 611 pages : illustrations ; 25 cm
Contents: Executive overview of Six Sigma --
pt. 1. DMAIC projects: DMAIC primer / Jeffrey A. Robinson --
How Motorola minimized business risk before changing business-critical application / Vic Nanda --
TCS reduces turn-around time for software change requests / Siddharth Kawoor --
Defect reduction --
How TCS helped a major global bank reduce customer complaints / Deepak Ramadas --
Improving test effectiveness the Six Sigma way / José Antonio Mechaileh and Alecsandri Dias --
Help desk improvement --
EMC: improving development productivity / Rich Boucher --
Infosys helps a global bank reduce business risk from errors in online banking applications / Prakash Viswanathan and Anshuman Tiwari --
Infosys significantly reduces Telcom Client's operational expenses / Prakash Viswanathan and Anshuman Tiwari --
Productivity improvement --
TCS improves fraud detection for a global bank / Asheesh Chopra --
Infosys improves software development productivity for a large multinational bank / Prakash Viswanathan and Anshuman Tiwari --
pt. 2. Lean Six Sigma projects: Lean primer / Jeffrey A. Robinson --
Leaning Six Sigma projects: how to run a DMAIC project in five days / Jeffrey A. Robinson --
How IBM reduced help desk escalations and overhead activities / Timothy Clancy --
Motorola realizes significan cost avoidance by streamlining project documentation / Vic Nanda --
Boiling the ocean with value streams, kaizens, and kanbans / Timothy Clancy --
How a global retailer improved the reliability of software development and test environments / Sanjay Dua and Ambuli Nambi Kothandaraman --
Lean conclusions and lessons learned --
pt. 3. Design for Six Sigma projects: DFSS primer / Eric C. Maass and Patricia D. McNair --
How to radically streamline your business process / Bill Cooper --
How Motorola reduced the effort required for software code reviews / Fernanda de Carli Azevedo Oshiro and Luiz Antonio Bernardes --
Predictive engineering to improve software testing / Patricia D. McNair and Eric C. Maass --
Improving product performance using software DFSS / Patricia D. McNair and Alex Garcia Goncalves --
High-speed product development at Xerox / Robert Hildebrand --
How Seagate Technology reduced downtime and improved availability to 99.99 percent / Peter J. Clark --
DFSS conclusions and lessons learned --
pt. 4. Six Sigma programs: Cisco successfully reinvents its Six Sigma program / Jason Morwick and Evan H. Offstein --
Six Sigma practice at Thomason Reuters / Jian Chieh Chew --
How Convergys injected Six Sigma into the company DNA / Manisha Kapur --
Bumps in the road --
Appendix A: Chapter tools matrix --
Appendix B: Computing return on investment.
Responsibility: Vic Nanda, Jeffrey A. Robinson.

Abstract:

Complete with 25 case studies, this in-depth guide provides a roadmap for using Six Sigma to improve the quality of software/IT companies.  Read more...

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   schema:description ""To date, there have been very few resources that demonstrate how Six Sigma is applicable to the IT industry. Six Sigma Software Quality Improvement bridges that gap by showing Six Sigma in action, with compelling success stories from today's leading IT companies, including Motorola, Honeywell, GE, and American Express. It offers a true roadmap for software quality improvement from those who have been in the trenches and have won the battles handily. IT companies continue to be challenged in overcoming intractable software quality problems and operational complexity while also trying to deliver software as per the agreed scope, schedule, and budget. Six Sigma Software Quality Improvement illustrates how successful IT companies employ Six Sigma to improve their processes using DMAIC (Define, Measure, Analyze, Improve, Control) and DMADV (Define, Measure, Analyze, Design, Verify) and identify and eliminate waste from their processes using Lean Six Sigma. The book also reveals how companies develop new, robust products using Design for Six Sigma (DFSS) concepts"--"@en ;
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