skip to content
Six Sigma : SPC and TQM in manufacturing and services Preview this item
ClosePreview this item
Checking...

Six Sigma : SPC and TQM in manufacturing and services

Author: Geoff Tennant
Publisher: Aldershot, England ; Burlington, VT : Gower., 2001.
Edition/Format:   Print book : EnglishView all editions and formats
Database:WorldCat
Summary:
"This book explores all of the underlying issues and elements which, together, constitute one of the most successful quality and management programmes upon which companies such as Motorola and GE base their success - Six Sigma." "Aimed at quality professionals, senior mangement and directors, as well as practitioners and students of Six Sigma: SPC and TOM in Manufacturing and Services provides an in-depth but highly  Read more...
Rating:

(not yet rated) 0 with reviews - Be the first.

Subjects
More like this

 

Find a copy online

Links to this item

Find a copy in the library

&AllPage.SpinnerRetrieving; Finding libraries that hold this item...

Details

Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Geoff Tennant
ISBN: 0566083744 9780566083747
OCLC Number: 44391556
Notes: Includes index.
Description: xiii, 140 pages : illustrations ; 25 cm
Contents: The development of quality --
Quality before consultants --
American quality discovered --
Quality goes Japanese --
Quality returns to America --
What is Six Sigma? --
The new paradigm --
The methodology of Six Sigma --
The statistical basis of Six Sigma --
Statistical primer --
Six Sigma in manufacturing --
Statistical Process Control --
Total Quality Management --
Six Sigma in service industries --
Understanding an organization --
Adding value to products and services --
A strategy for products and services --
Core and enabling processes --
Understanding the customer --
External customers --
Internal customers --
Customer satisfaction --
Practical customer research --
Determining Critical To Quality characteristics --
The vision and benefit of Six Sigma --
To be world-class --
Cost of quality --
Working with customers and suppliers --
Implementing Six Sigma in practice --
The strategy of quality improvement --
Process improvement projects --
A five-step methodology --
Champions of quality --
Selecting the staff --
Working with quality assurance --
Examples of successful Six Sigma in practice --
Looking to the future --
Process-oriented organizations --
From two to four sigma --
Beyond four sigma --
Designing new processes --
Use of technology --
Implementing Six Sigma in small organizations --
The challenge of Six Sigma in medium-sized enterprises --
Experiences in large, global organizations --
DPMO-to-process sigma conversion table.
Responsibility: Geoff Tennant.
More information:

Abstract:

Comprehensively explores the underlying issues and elements which, together, constitute the quality and management programmes upon which companies including Motorola and GE base their success - Six  Read more...

Reviews

Editorial reviews

Publisher Synopsis

'The book provides an in-depth insight into this quality initiative.' Works Management, 2001 'A valuable tool for managers, consultants, internal and external auditors and for all who are interested Read more...

 
User-contributed reviews
Retrieving GoodReads reviews...
Retrieving DOGObooks reviews...

Tags

Be the first.
Confirm this request

You may have already requested this item. Please select Ok if you would like to proceed with this request anyway.

Linked Data


Primary Entity

<http://www.worldcat.org/oclc/44391556> # Six Sigma : SPC and TQM in manufacturing and services
    a schema:CreativeWork, schema:Book ;
    library:oclcnum "44391556" ;
    library:placeOfPublication <http://id.loc.gov/vocabulary/countries/enk> ;
    library:placeOfPublication <http://experiment.worldcat.org/entity/work/data/292384529#Place/burlington_vt> ; # Burlington, VT
    library:placeOfPublication <http://experiment.worldcat.org/entity/work/data/292384529#Place/aldershot_england> ; # Aldershot, England
    schema:about <http://experiment.worldcat.org/entity/work/data/292384529#Topic/kwaliteitscontrole> ; # Kwaliteitscontrole
    schema:about <http://id.loc.gov/authorities/subjects/sh2010108564> ; # Production management--Statistical methods
    schema:about <http://experiment.worldcat.org/entity/work/data/292384529#Topic/statistische_methoden> ; # Statistische methoden
    schema:about <http://experiment.worldcat.org/entity/work/data/292384529#Topic/klantenservice> ; # Klantenservice
    schema:about <http://experiment.worldcat.org/entity/work/data/292384529#Topic/statistische_prozesslenkung> ; # Statistische Prozesslenkung
    schema:about <http://experiment.worldcat.org/entity/work/data/292384529#Topic/kwaliteitszorg> ; # Kwaliteitszorg
    schema:about <http://experiment.worldcat.org/entity/work/data/292384529#Topic/productiemanagement> ; # Productiemanagement
    schema:about <http://experiment.worldcat.org/entity/work/data/292384529#Topic/six_sigma_quality_control_standard> ; # Six sigma (Quality control standard)
    schema:about <http://dewey.info/class/658.562/e21/> ;
    schema:about <http://experiment.worldcat.org/entity/work/data/292384529#Topic/qualitatsmanagement> ; # Qualitätsmanagement
    schema:about <http://experiment.worldcat.org/entity/work/data/292384529#Topic/quality_control_statistical_methods> ; # Quality control--Statistical methods
    schema:about <http://experiment.worldcat.org/entity/work/data/292384529#Topic/production_management_statistical_methods> ; # Production management--Statistical methods
    schema:about <http://id.loc.gov/authorities/subjects/sh2008110287> ; # Quality control--Statistical methods
    schema:about <http://experiment.worldcat.org/entity/work/data/292384529#Topic/total_quality_management> ; # Total quality management
    schema:about <http://experiment.worldcat.org/entity/work/data/292384529#Topic/customer_services_quality_control_statistical_methods> ; # Customer services--Quality control--Statistical methods
    schema:bookFormat bgn:PrintBook ;
    schema:creator <http://viaf.org/viaf/28308270> ; # Geoff Tennant
    schema:datePublished "2001" ;
    schema:exampleOfWork <http://worldcat.org/entity/work/id/292384529> ;
    schema:inLanguage "en" ;
    schema:name "Six Sigma : SPC and TQM in manufacturing and services"@en ;
    schema:productID "44391556" ;
    schema:publication <http://www.worldcat.org/title/-/oclc/44391556#PublicationEvent/aldershot_england_burlington_vt_gower_2001> ;
    schema:publisher <http://experiment.worldcat.org/entity/work/data/292384529#Agent/gower> ; # Gower.
    schema:reviews <http://www.worldcat.org/title/-/oclc/44391556#Review/-97154718> ;
    schema:url <http://catdir.loc.gov/catdir/toc/fy0713/00042962.html> ;
    schema:url <http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=014158585&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA> ;
    schema:workExample <http://worldcat.org/isbn/9780566083747> ;
    umbel:isLike <http://bnb.data.bl.uk/id/resource/GBA0W7685> ;
    wdrs:describedby <http://www.worldcat.org/title/-/oclc/44391556> ;
    .


Related Entities

<http://experiment.worldcat.org/entity/work/data/292384529#Place/aldershot_england> # Aldershot, England
    a schema:Place ;
    schema:name "Aldershot, England" ;
    .

<http://experiment.worldcat.org/entity/work/data/292384529#Place/burlington_vt> # Burlington, VT
    a schema:Place ;
    schema:name "Burlington, VT" ;
    .

<http://experiment.worldcat.org/entity/work/data/292384529#Topic/customer_services_quality_control_statistical_methods> # Customer services--Quality control--Statistical methods
    a schema:Intangible ;
    schema:hasPart <http://id.loc.gov/authorities/subjects/sh2009122700> ;
    schema:name "Customer services--Quality control--Statistical methods"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/292384529#Topic/kwaliteitscontrole> # Kwaliteitscontrole
    a schema:Intangible ;
    schema:name "Kwaliteitscontrole"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/292384529#Topic/productiemanagement> # Productiemanagement
    a schema:Intangible ;
    schema:name "Productiemanagement"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/292384529#Topic/production_management_statistical_methods> # Production management--Statistical methods
    a schema:Intangible ;
    schema:name "Production management--Statistical methods"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/292384529#Topic/qualitatsmanagement> # Qualitätsmanagement
    a schema:Intangible ;
    schema:name "Qualitätsmanagement"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/292384529#Topic/quality_control_statistical_methods> # Quality control--Statistical methods
    a schema:Intangible ;
    schema:name "Quality control--Statistical methods"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/292384529#Topic/six_sigma_quality_control_standard> # Six sigma (Quality control standard)
    a schema:Intangible ;
    schema:name "Six sigma (Quality control standard)"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/292384529#Topic/statistische_methoden> # Statistische methoden
    a schema:Intangible ;
    schema:name "Statistische methoden"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/292384529#Topic/statistische_prozesslenkung> # Statistische Prozesslenkung
    a schema:Intangible ;
    schema:name "Statistische Prozesslenkung"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/292384529#Topic/total_quality_management> # Total quality management
    a schema:Intangible ;
    schema:name "Total quality management"@en ;
    .

<http://id.loc.gov/authorities/subjects/sh2008110287> # Quality control--Statistical methods
    a schema:Intangible ;
    schema:name "Quality control--Statistical methods"@en ;
    .

<http://id.loc.gov/authorities/subjects/sh2010108564> # Production management--Statistical methods
    a schema:Intangible ;
    schema:name "Production management--Statistical methods"@en ;
    .

<http://viaf.org/viaf/28308270> # Geoff Tennant
    a schema:Person ;
    schema:familyName "Tennant" ;
    schema:givenName "Geoff" ;
    schema:name "Geoff Tennant" ;
    .

<http://worldcat.org/isbn/9780566083747>
    a schema:ProductModel ;
    schema:isbn "0566083744" ;
    schema:isbn "9780566083747" ;
    .

<http://www.worldcat.org/title/-/oclc/44391556#Review/-97154718>
    a schema:Review ;
    schema:itemReviewed <http://www.worldcat.org/oclc/44391556> ; # Six Sigma : SPC and TQM in manufacturing and services
    schema:reviewBody ""This book explores all of the underlying issues and elements which, together, constitute one of the most successful quality and management programmes upon which companies such as Motorola and GE base their success - Six Sigma." "Aimed at quality professionals, senior mangement and directors, as well as practitioners and students of Six Sigma: SPC and TOM in Manufacturing and Services provides an in-depth but highly readable insight into the quality initiative that is certain to sweep European companies as it has large and global American corporations."--Jacket." ;
    .


Content-negotiable representations

Close Window

Please sign in to WorldCat 

Don't have an account? You can easily create a free account.