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The Six Sigma way : how GE, Motorola, and other top companies are honing their performance

Author: Peter S Pande; Robert P Neuman; Roland R Cavanagh
Publisher: New York : McGraw-Hill, 2000.
Edition/Format:   eBook : Document : EnglishView all editions and formats
Database:WorldCat
Summary:
" ... Six Sigma is the organizational quality system that has helped the world's leading companies save millions of dollars, and keep their customers satisfied"--Jacket.
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Genre/Form: Electronic books
Additional Physical Format: Print version:
Pande, Peter S.
Six Sigma way.
New York : McGraw-Hill, 2000
(DLC) 00027237
(OCoLC)43501390
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Peter S Pande; Robert P Neuman; Roland R Cavanagh
ISBN: 0071376674 9780071376679 9780071358064 0071358064 1280304006 9781280304002
OCLC Number: 45844495
Reproduction Notes: Electronic reproduction. [S.l.] : HathiTrust Digital Library, 2010. MiAaHDL
Description: 1 online resource (xxiv, 422 pages) : illustrations
Details: Master and use copy. Digital master created according to Benchmark for Faithful Digital Reproductions of Monographs and Serials, Version 1. Digital Library Federation, December 2002.
Contents: Preface --
A guide to the Six Sigma way --
Acknowledgements --
pt. 1. An executive overview of Six Sigma --
ch. 1. A powerful strategy for sustained success --
ch. 2. Key concepts of the Six Sigma System --
ch. 3. Why is Six Sigma succeeding where total quality "failed"? --
ch. 4. Applying Six Sigma to service and manufacturing --
ch. 5. The Six Sigma roadmap --
pt. 2. Gearing up and adapting Six Sigma to your organization --
ch. 6. Is Six sigma right for us now? --
ch. 7. How and where should we start our efforts? --
ch. 8. The politics of Six Sigma : preparing leaders to launch and guide the effort --
ch. 9. Preparing black belts and other key roles --
ch. 10. Training the organizations for Six Sigma --
ch. 11. The key to successful improvement : selecting the right Six Sigma projects --
pt. 3. Implementing Six Sigma : the roadmap and tools --
ch. 12. Identifying core processes and key customers (roadmap step 1) --
ch. 13. Defining customer requirements (roadmap step 2) --
ch. 14. Measuring current performance (roadmap step 3) --
ch. 15. Six Sigma process improvement (roadmap step 4A) --
ch. 16. Six Sigma process design/redesign (roadmap step 4B) --
ch. 17. Expanding & integrating the Six Sigma System (roadmap step 5) --
ch. 18. Advanced Six Sigma tools : an overview --
Conclusion : Twelve keys to success --
Appendix --
Glossary --
References --
Endnotes --
Index.
Responsibility: by Peter S. Pande, Robert P. Neuman, Roland R. Cavanagh.

Abstract:

Six Sigma was originally developed at Motorola in the 1980's and has become one of the most widely discussed and reported trends in business over the past two years, thanks largely to the phenomenal  Read more...

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The Six Sigma Way is the second book this year looking at the hot new quality initiative. Toronto Globe & Mail 20000706

 
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