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The Six Sigma way : how GE, Motorola, and other top companies are honing their performance

Author: Peter S Pande; Robert P Neuman; Roland R Cavanagh
Publisher: New York : McGraw-Hill, 2000.
Edition/Format:   eBook : Document : EnglishView all editions and formats
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Additional Physical Format: Print version:
Pande, Peter S.
Six Sigma way.
New York : McGraw-Hill, 2000
(DLC) 00027237
(OCoLC)43501390
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Peter S Pande; Robert P Neuman; Roland R Cavanagh
OCLC Number: 647006794
Reproduction Notes: Electronic reproduction. [S.l.] : HathiTrust Digital Library, 2010. MiAaHDL
Description: 1 online resource (xxiv, 422 pages) : illustrations
Details: Master and use copy. Digital master created according to Benchmark for Faithful Digital Reproductions of Monographs and Serials, Version 1. Digital Library Federation, December 2002.
Contents: Preface --
A guide to the Six Sigma way --
Acknowledgements --
pt. 1. An executive overview of Six Sigma --
ch. 1. A powerful strategy for sustained success --
ch. 2. Key concepts of the Six Sigma System --
ch. 3. Why is Six Sigma succeeding where total quality "failed"? --
ch. 4. Applying Six Sigma to service and manufacturing --
ch. 5. The Six Sigma roadmap --
pt. 2. Gearing up and adapting Six Sigma to your organization --
ch. 6. Is Six sigma right for us now? --
ch. 7. How and where should we start our efforts? --
ch. 8. The politics of Six Sigma : preparing leaders to launch and guide the effort --
ch. 9. Preparing black belts and other key roles --
ch. 10. Training the organizations for Six Sigma --
ch. 11. The key to successful improvement : selecting the right Six Sigma projects --
pt. 3. Implementing Six Sigma : the roadmap and tools --
ch. 12. Identifying core processes and key customers (roadmap step 1) --
ch. 13. Defining customer requirements (roadmap step 2) --
ch. 14. Measuring current performance (roadmap step 3) --
ch. 15. Six Sigma process improvement (roadmap step 4A) --
ch. 16. Six Sigma process design/redesign (roadmap step 4B) --
ch. 17. Expanding & integrating the Six Sigma System (roadmap step 5) --
ch. 18. Advanced Six Sigma tools : an overview --
Conclusion : Twelve keys to success --
Appendix --
Glossary --
References --
Endnotes --
Index.
Responsibility: by Peter S. Pande, Robert P. Neuman, Roland R. Cavanagh.

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