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Skills for the first-time supervisor

Author: Douglas Gordon; Career Solutions Training Group.
Publisher: Cincinnati, Ohio : South-Western Educational Pub. ; Paoli, Pa. : Career Solutions Training Group, ©2002.
Series: Quick skills.
Edition/Format:   Book : English
Database:WorldCat
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Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Douglas Gordon; Career Solutions Training Group.
ISBN: 0538432292 9780538432290
OCLC Number: 48871694
Notes: "By Career Solutions Training Group"--T.p. verso.
Description: viii, 88 p. : ill. ; 26 cm.
Contents: Workshop 1. Being a Supervisor --
Why Be a Supervisor? --
Functions of a Supervisor --
Fundamental Skill: Time Management --
Workshop 2. Supervisor as Leader --
Leadership Style --
Three Rules of Thumb --
Qualities of a Good Leader --
Workshop 3. Three Essential Tasks --
Core Functions --
Setting Goals and Planning --
Organizing Work and Assigning Tasks --
Controlling Work Performance --
Workshop 4. Decision Making --
Uncertainty and Risk --
Steps for Effective Decision Making --
"Selling" Your Decision --
Workshop 5. Motivating Employees --
Why Is Motivation Important? --
Types of Motivation --
Hierarchy of Needs --
Motivating Today's Workers --
Workshop 6. Communicating with Employees --
Communication Problems --
Listen, Listen, Listen! --
Giving Instructions --
Giving Criticism --
Workshop 7. Employee Evaluations --
Why Evaluate? --
Guidelines for Evaluating Employees --
Disciplining Employees --
Workshop 8. Handling Change and Conflict --
Managing Change --
Nature of Conflict --
Resolving Conflicts Constructively.
Series Title: Quick skills.
Responsibility: Douglas Gordon.
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1 What do Supervisors Do? 2 How Do Supervisors Act? 3 Your Role as a Leader 4 Decision Making 5 Motivating Employees 6 Communicating with Employees 7 Employee Evaluations 8 Handling Change and Read more...

 
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