RT Journal DB /z-wcorg/ DS http://worldcat.org ID 4903917990 LA English T1 Social Q&A and virtual reference-comparing apples and oranges with the help of experts and users A1 Shah, Chirag, Kitzie, Vanessa, YR 2012 JF J Am Soc Inf Sci Tec Journal of the American Society for Information Science and Technology IS 3 SP n/a