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The Starbucks experience : 5 principles for turning ordinary into extraordinary

作者: Joseph A Michelli
出版商: New York : McGraw-Hill, ©2007.
版本/格式:   圖書 : 英語所有版本和格式的總覽
資料庫:WorldCat
提要:
"The Starbucks Experience contains a robust blend of home-brewed ingenuity and people-driven philosophies that have made Starbucks one of the world's "most admired" companies, according to Fortune magazine. With unique access to Starbucks personnel and resources, Joseph Michelli discovered that the success of Starbucks is driven by the people who work there - the "partners"--And the special experience they create  再讀一些...
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類型/形式: Handbooks, manuals, etc
資料類型: 網際網路資源
文件類型: 圖書, 網路資源
所有的作者/貢獻者: Joseph A Michelli
ISBN: 0071477845 9780071477840 9780739487334 0739487337
OCLC系統控制編碼: 70167481
描述: xiv, 208 p. ; 22 cm.
内容: Introduction --
Principle #1- make it your own --
Principle #2- everything matters --
Principle #3- surprise and delight --
Principle #4- embrace resistance --
Principle #5- leave your mark --
A final word.
責任: Joseph A. Michelli.
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摘要:

"The Starbucks Experience contains a robust blend of home-brewed ingenuity and people-driven philosophies that have made Starbucks one of the world's "most admired" companies, according to Fortune magazine. With unique access to Starbucks personnel and resources, Joseph Michelli discovered that the success of Starbucks is driven by the people who work there - the "partners"--And the special experience they create for each customer. Filled with real-life insider stories, eye-opening anecdotes, and solid step-by-step strategies, this book takes you deep inside one of the most talked-about companies in the world today."--Jacket.

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