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The Starbucks experience : 5 principles for turning ordinary into extraordinary

Author: Joseph A Michelli
Publisher: New York : McGraw-Hill, ©2007.
Edition/Format:   eBook : Document : EnglishView all editions and formats
Summary:
"The Starbucks Experience contains a robust blend of home-brewed ingenuity and people-driven philosophies that have made Starbucks one of the world's "most admired" companies, according to Fortune magazine. With unique access to Starbucks personnel and resources, Joseph Michelli discovered that the success of Starbucks is driven by the people who work there - the "partners"--And the special experience they create  Read more...
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Genre/Form: Electronic books
Handbooks and manuals
Handbooks, manuals, etc
Additional Physical Format: Print version:
Michelli, Joseph A., 1960-
Starbucks experience.
New York : McGraw-Hill, ©2007
(DLC) 2006016788
(OCoLC)70167481
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Joseph A Michelli
ISBN: 9780071709781 0071709789 9780071709781 0071709789
OCLC Number: 501302395
Description: 1 online resource (xiv, 208 pages)
Contents: Introduction --
Principle #1- make it your own --
Principle #2- everything matters --
Principle #3- surprise and delight --
Principle #4- embrace resistance --
Principle #5- leave your mark --
A final word.
Responsibility: Joseph A. Michelli.

Abstract:

"The Starbucks Experience contains a robust blend of home-brewed ingenuity and people-driven philosophies that have made Starbucks one of the world's "most admired" companies, according to Fortune magazine. With unique access to Starbucks personnel and resources, Joseph Michelli discovered that the success of Starbucks is driven by the people who work there - the "partners"--And the special experience they create for each customer. Filled with real-life insider stories, eye-opening anecdotes, and solid step-by-step strategies, this book takes you deep inside one of the most talked-about companies in the world today."--Jacket.

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