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The Starbucks experience : 5 principles for turning ordinary into extraordinary

Author: Joseph A Michelli
Publisher: New York : McGraw-Hill, ©2007.
Edition/Format:   Book : EnglishView all editions and formats
Database:WorldCat
Summary:
"The Starbucks Experience contains a robust blend of home-brewed ingenuity and people-driven philosophies that have made Starbucks one of the world's "most admired" companies, according to Fortune magazine. With unique access to Starbucks personnel and resources, Joseph Michelli discovered that the success of Starbucks is driven by the people who work there - the "partners"--And the special experience they create  Read more...
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Genre/Form: Handbooks, manuals, etc
Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Joseph A Michelli
ISBN: 0071477845 9780071477840 9780739487334 0739487337
OCLC Number: 70167481
Description: xiv, 208 p. ; 22 cm.
Contents: Introduction --
Principle #1- make it your own --
Principle #2- everything matters --
Principle #3- surprise and delight --
Principle #4- embrace resistance --
Principle #5- leave your mark --
A final word.
Responsibility: Joseph A. Michelli.
More information:

Abstract:

"The Starbucks Experience contains a robust blend of home-brewed ingenuity and people-driven philosophies that have made Starbucks one of the world's "most admired" companies, according to Fortune magazine. With unique access to Starbucks personnel and resources, Joseph Michelli discovered that the success of Starbucks is driven by the people who work there - the "partners"--And the special experience they create for each customer. Filled with real-life insider stories, eye-opening anecdotes, and solid step-by-step strategies, this book takes you deep inside one of the most talked-about companies in the world today."--Jacket.

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