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The Starbucks experience : 5 principles for turning ordinary into extraordinary

Autor: Joseph A Michelli
Editorial: New York : McGraw-Hill, ©2007.
Edición/Formato:   Print book : Inglés (eng)Ver todas las ediciones y todos los formatos
Base de datos:WorldCat
Resumen:
"The Starbucks Experience contains a robust blend of home-brewed ingenuity and people-driven philosophies that have made Starbucks one of the world's "most admired" companies, according to Fortune magazine. With unique access to Starbucks personnel and resources, Joseph Michelli discovered that the success of Starbucks is driven by the people who work there - the "partners"--And the special experience they create  Leer más
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Detalles

Género/Forma: Handbooks and manuals
Handbooks, manuals, etc
Tipo de material: Recurso en Internet
Tipo de documento: Libro/Texto, Recurso en Internet
Todos autores / colaboradores: Joseph A Michelli
ISBN: 0071477845 9780071477840 9780739487334 0739487337
Número OCLC: 70167481
Descripción: xiv, 208 pages ; 22 cm
Contenido: Introduction --
Principle #1- make it your own --
Principle #2- everything matters --
Principle #3- surprise and delight --
Principle #4- embrace resistance --
Principle #5- leave your mark --
A final word.
Responsabilidad: Joseph A. Michelli.
Más información:

Resumen:

"The Starbucks Experience contains a robust blend of home-brewed ingenuity and people-driven philosophies that have made Starbucks one of the world's "most admired" companies, according to Fortune magazine. With unique access to Starbucks personnel and resources, Joseph Michelli discovered that the success of Starbucks is driven by the people who work there - the "partners"--And the special experience they create for each customer. Filled with real-life insider stories, eye-opening anecdotes, and solid step-by-step strategies, this book takes you deep inside one of the most talked-about companies in the world today."--Jacket.

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