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The Starbucks experience : 5 principles for turning ordinary into extraordinary

저자: Joseph A Michelli
출판사: New York : McGraw-Hill, ©2007.
판/형식:   도서 : 영어모든 판과 형식 보기
데이터베이스:WorldCat
요약:
"The Starbucks Experience contains a robust blend of home-brewed ingenuity and people-driven philosophies that have made Starbucks one of the world's "most admired" companies, according to Fortune magazine. With unique access to Starbucks personnel and resources, Joseph Michelli discovered that the success of Starbucks is driven by the people who work there - the "partners"--And the special experience they create  더 읽기…
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장르/형태: Handbooks, manuals, etc
자료 유형: 인터넷 자료
문서 형식: 책, 인터넷 자원
모든 저자 / 참여자: Joseph A Michelli
ISBN: 0071477845 9780071477840 9780739487334 0739487337
OCLC 번호: 70167481
설명: xiv, 208 p. ; 22 cm.
내용: Introduction --
Principle #1- make it your own --
Principle #2- everything matters --
Principle #3- surprise and delight --
Principle #4- embrace resistance --
Principle #5- leave your mark --
A final word.
책임: Joseph A. Michelli.
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초록:

"The Starbucks Experience contains a robust blend of home-brewed ingenuity and people-driven philosophies that have made Starbucks one of the world's "most admired" companies, according to Fortune magazine. With unique access to Starbucks personnel and resources, Joseph Michelli discovered that the success of Starbucks is driven by the people who work there - the "partners"--And the special experience they create for each customer. Filled with real-life insider stories, eye-opening anecdotes, and solid step-by-step strategies, this book takes you deep inside one of the most talked-about companies in the world today."--Jacket.

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