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The Starbucks experience : 5 principles for turning ordinary into extraordinary

Autor: Joseph A Michelli
Editora: New York : McGraw-Hill, ©2007.
Edição/Formato   Livro : InglêsVer todas as edições e formatos
Base de Dados:WorldCat
Resumo:
"The Starbucks Experience contains a robust blend of home-brewed ingenuity and people-driven philosophies that have made Starbucks one of the world's "most admired" companies, according to Fortune magazine. With unique access to Starbucks personnel and resources, Joseph Michelli discovered that the success of Starbucks is driven by the people who work there - the "partners"--And the special experience they create  Ler mais...
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Detalhes

Gênero/Forma: Handbooks, manuals, etc
Tipo de Material: Recurso Internet
Tipo de Documento: Livro, Recurso Internet
Todos os Autores / Contribuintes: Joseph A Michelli
ISBN: 0071477845 9780071477840 9780739487334 0739487337
Número OCLC: 70167481
Descrição: xiv, 208 p. ; 22 cm.
Conteúdos: Introduction --
Principle #1- make it your own --
Principle #2- everything matters --
Principle #3- surprise and delight --
Principle #4- embrace resistance --
Principle #5- leave your mark --
A final word.
Responsabilidade: Joseph A. Michelli.
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Resumo:

"The Starbucks Experience contains a robust blend of home-brewed ingenuity and people-driven philosophies that have made Starbucks one of the world's "most admired" companies, according to Fortune magazine. With unique access to Starbucks personnel and resources, Joseph Michelli discovered that the success of Starbucks is driven by the people who work there - the "partners"--And the special experience they create for each customer. Filled with real-life insider stories, eye-opening anecdotes, and solid step-by-step strategies, this book takes you deep inside one of the most talked-about companies in the world today."--Jacket.

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