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The Starbucks experience : 5 principles for turning ordinary into extraordinary

Author: Joseph A Michelli
Publisher: Maidenhead : McGraw-Hill, 2006.
Edition/Format:   Book : EnglishView all editions and formats
Database:WorldCat
Summary:

Offers a blend of boardroom strategies, employee motivation tips, community involvement, and customer satisfaction. This book contains a rich mix of ideas for businesses that want to learn how to  Read more...

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Genre/Form: Case studies
Document Type: Book
All Authors / Contributors: Joseph A Michelli
ISBN: 0071477845 9780071477840
OCLC Number: 72146723
Description: p. cm.
Contents: Introduction --
Principle #1- make it your own --
Principle #2- everything matters --
Principle #3- surprise and delight --
Principle #4- embrace resistance --
Principle #5- leave your mark --
Final word
Responsibility: Joseph Michelli.

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