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The Starbucks experience : 5 principles for turning ordinary into extraordinary

Author: Joseph A Michelli
Publisher: New York : McGraw-Hill, ©2007.
Edition/Format:   eBook : Document : EnglishView all editions and formats
Database:WorldCat
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Genre/Form: Livres électroniques
Handbooks and manuals
Handbooks, manuals, etc
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Joseph A Michelli
ISBN: 9780071477840 0071477845
OCLC Number: 748806607
Notes: Titre de l'écran-titre (visionné le 27 juil. 2011).
TRAITEMENT SOMMAIRE.
Description: 1 online resource.
Contents: Introduction --
Principle #1- make it your own --
Principle #2- everything matters --
Principle #3- surprise and delight --
Principle #4- embrace resistance --
Principle #5- leave your mark --
A final word.
Responsibility: Joseph A. Michelli.

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