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Strategic communication in crisis management : lessons from the airline industry

Author: Sally J Ray
Publisher: Westport, Conn. : Quorum Books, 1999.
Edition/Format:   Print book : EnglishView all editions and formats
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Focusing on the airline industry and headline-making disasters, this work examines organizational crises, the communications strategies employed by organizations when responding to crises, and the  Read more...

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Genre/Form: étude de cas
Additional Physical Format: Online version:
Ray, Sally J., 1961-
Strategic communication in crisis management.
Westport, Conn. : Quorum Books, 1999
(OCoLC)607187335
Document Type: Book
All Authors / Contributors: Sally J Ray
ISBN: 1567201539 9781567201536
OCLC Number: 39756387
Description: viii, 260 pages ; 25 cm
Contents: Introduction Context for Crisis: The Airline Industry Organizational Crisis and Communication Existing in a Perpetual Pre-Crisis Phase Preparing for the Worst: Contingency Planning Northwest Airlines Flight 255 American Airlines Flight 191 Disaster Strikes! Confronting Crisis Delta Airlines Flight 191 Trans World Airlines Flight 800 Post-Crisis Investigation: The National Transportation Safety Board Pan American World Airways Flight 103 USAir Flight 427 ValuJet Flight 592 Lessons from the Airline Industry Selected Bibliography Index
Responsibility: Sally J. Ray.

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"A must read for anyone who deals with crisis on a corporate scale. Dr. Ray has created the definitive pre-crisis reference on the knowledge and skills needed to survive a crisis, and continue as a Read more...

 
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