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Strategic total quality management : corporate performance and product quality

Author: Christian N Madu; Chu-hua Kuei
Publisher: Westport, Conn. : Quorum Books, 1995.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:

Strategic Total Quality Management views quality in terms of corporate performance and product quality. Corporate performance is measured by the response of the firm to the emerging changes in its  Read more...

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Additional Physical Format: Online version:
Madu, Christian N. (Christian Ndubisi).
Strategic total quality management.
Westport, Conn. : Quorum Books, 1995
(OCoLC)624425738
Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Christian N Madu; Chu-hua Kuei
ISBN: 0899308171 9780899308173
OCLC Number: 30974733
Description: ix, 206 pages : illustrations ; 25 cm
Contents: 1. Strategic Total Quality Management: Transformation Process Overview --
2. Guidelines for Implementation --
3. Environmental-Quality Planning --
4. Leadership --
5. Paradigm Innovation and Change --
6. Statistics in Quality Management --
7. Systemic and Strategic Views of Quality: A Review of Deming's Philosophies, Concepts, and Theories --
8. Systemic and Strategic Views of Quality: A Review of Juran's Philosophies, Concepts, and Theories --
9. Integrating Deming's and Juran's Systemic and Strategic Views of Quality --
10. A System and Theory of STQM --
11. The Deming Prize and the Malcolm Baldrige National Quality Award --
12. Management at the Crossroads.
Responsibility: Christian N. Madu and Chu-hua Kuei.

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