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Strategy maps : converting intangible assets into tangible outcomes

Author: Robert S Kaplan; David P Norton
Publisher: Boston : Harvard Business School Press, ©2004.
Edition/Format:   Print book : EnglishView all editions and formats
Database:WorldCat
Summary:
"Robert S. Kaplan and David P. Norton introduced a revolutionary performance measurement system called the Balanced Scorecard to enable companies to quantify critical intangibles such as people, information, and culture." "Based on their work with more than 300 organizations spanning over a dozen years, Kaplan and Norton have created a new tool that has turned out to be as important an innovation as the Balanced
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Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Robert S Kaplan; David P Norton
ISBN: 1591391342 9781591391340
OCLC Number: 53356641
Description: xviii, 454 pages : illustrations ; 24 cm
Contents: Strategy maps --
Operations management processes --
Customer management processes --Innovation processes --
Regulatory and social processes --
Aligning intangible assets to enterprise strategy --
Human capital readiness --
Information capital readiness --
Organization capital readiness --
Customizing your strategy map to your strategy --
Planning the campaign --
Private-sector organizations --
Public-sector organizations --
Nonprofit organizations.
Responsibility: Robert S. Kaplan, David P. Norton.
More information:

Abstract:

"Robert S. Kaplan and David P. Norton introduced a revolutionary performance measurement system called the Balanced Scorecard to enable companies to quantify critical intangibles such as people, information, and culture." "Based on their work with more than 300 organizations spanning over a dozen years, Kaplan and Norton have created a new tool that has turned out to be as important an innovation as the Balanced Scorecard itself: strategy maps.

Just as you can't manage what you can't measure, say Kaplan and Norton, you can't measure what you can't describe." "Providing the missing link between strategy formulation and implementation, Strategy Maps is a blueprint for describing, measuring, and aligning intangible assets for superior performance."--Jacket.

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