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Street-level bureaucracy : dilemmas of the individual in public services

Author: Michael Lipsky
Publisher: New York : Russell Sage Foundation, ©2010.
Edition/Format:   Book : English : 30th anniversary expanded edView all editions and formats
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Document Type: Book
All Authors / Contributors: Michael Lipsky
ISBN: 9780871545442 0871545446
OCLC Number: 503596064
Description: xxiii, 275 p. ; 23 cm.
Contents: The critical role of street-level bureaucrats --
Street-level bureaucrats as policy makers --
The problem of resources --
Goals and performance measures --
Relations with clients --
Advocacy and alienation in street-level work --
Rationing services : limitation of access and demand --
Rationing services : inequality in administration --
Controlling clients and the work situation --
The client-processing mentality --
The assault on human services : bureaucratic control, accountability, and the fiscal crisis --
The broader context of bureaucratic relations --
Support for human services : notes for reform and reconstruction --
On managing street-level bureaucracy.
Responsibility: Michael Lipsky.

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