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Street-level bureaucracy : dilemmas of the individual in public services

Auteur : Michael Lipsky
Éditeur : New York : Russell Sage Foundation, ©2010.
Édition/format :   Livre imprimé : English : 30th anniversary expanded edVoir toutes les éditions et tous les formats
Base de données :WorldCat
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Détails

Format : Book
Tous les auteurs / collaborateurs : Michael Lipsky
ISBN : 9780871545442 0871545446
Numéro OCLC : 503596064
Description : xxiii, 275 pages ; 23 cm
Contenu : The critical role of street-level bureaucrats --
Street-level bureaucrats as policy makers --
The problem of resources --
Goals and performance measures --
Relations with clients --
Advocacy and alienation in street-level work --
Rationing services : limitation of access and demand --
Rationing services : inequality in administration --
Controlling clients and the work situation --
The client-processing mentality --
The assault on human services : bureaucratic control, accountability, and the fiscal crisis --
The broader context of bureaucratic relations --
Support for human services : notes for reform and reconstruction --
On managing street-level bureaucracy.
Responsabilité : Michael Lipsky.

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