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Street-level bureaucracy : dilemmas of the individual in public services

저자: Michael Lipsky
출판사: New York : Russell Sage Foundation, ©2010.
판/형식:   Print book : 영어 : 30th anniversary expanded ed모든 판과 형식 보기
데이터베이스:WorldCat
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문서 형식:
모든 저자 / 참여자: Michael Lipsky
ISBN: 9780871545442 0871545446
OCLC 번호: 503596064
설명: xxiii, 275 pages ; 23 cm
내용: The critical role of street-level bureaucrats --
Street-level bureaucrats as policy makers --
The problem of resources --
Goals and performance measures --
Relations with clients --
Advocacy and alienation in street-level work --
Rationing services : limitation of access and demand --
Rationing services : inequality in administration --
Controlling clients and the work situation --
The client-processing mentality --
The assault on human services : bureaucratic control, accountability, and the fiscal crisis --
The broader context of bureaucratic relations --
Support for human services : notes for reform and reconstruction --
On managing street-level bureaucracy.
책임: Michael Lipsky.

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