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Street-level bureaucracy : dilemmas of the individual in public services

Autor: Michael Lipsky
Editora: New York : Russell Sage Foundation, ©2010.
Edição/Formato   Print book : Inglês : 30th anniversary expanded edVer todas as edições e formatos
Base de Dados:WorldCat
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Tipo de Documento: Livro
Todos os Autores / Contribuintes: Michael Lipsky
ISBN: 9780871545442 0871545446
Número OCLC: 503596064
Descrição: xxiii, 275 pages ; 23 cm
Conteúdos: The critical role of street-level bureaucrats --
Street-level bureaucrats as policy makers --
The problem of resources --
Goals and performance measures --
Relations with clients --
Advocacy and alienation in street-level work --
Rationing services : limitation of access and demand --
Rationing services : inequality in administration --
Controlling clients and the work situation --
The client-processing mentality --
The assault on human services : bureaucratic control, accountability, and the fiscal crisis --
The broader context of bureaucratic relations --
Support for human services : notes for reform and reconstruction --
On managing street-level bureaucracy.
Responsabilidade: Michael Lipsky.

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