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Success at the enquiry desk : successful enquiry answering, every time

Author: Tim Owen
Publisher: London : Facet, 2006.
Edition/Format:   Print book : English : 5th edView all editions and formats
Summary:

Helps the information professional become self-sufficient in answering enquiries. This desk-book guides the reader through various stages of research, from finding out what the enquirer really wants  Read more...

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Document Type: Book
All Authors / Contributors: Tim Owen
ISBN: 1856046001 9781856046008
OCLC Number: 470395610
Description: 1 vol. (XX-134 p.) ; 24 cm
Contents: The book includes help and advice on: * Making sure you really understand the question * Providing just the right amount of information * Imagining what the final answer will look like * Choosing the best sources and delivery media * Devising efficient search strategies * Meeting deadlines every time * Deciding what to do if you can't find the answer * Presenting your answer well * Using completed enquiries to develop your service * Creating a brand new information service.
Responsibility: Tim Buckley Owen.
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It will appeal to every information worker and student for its accessible, practical advice.' The Electronic Library 'It is written in an informal and entertaining style, but is thorough in its Read more...

 
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