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Success with the gentle art of verbal self-defense

Author: Suzette Haden Elgin
Publisher: Englewood Cliffs, N.J. : Prentice Hall, Business & Professional Division, ©1989.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:
In this volume, the author extends her remarkable self-defense tactics against verbal abuse to the business world. Using fully dramatized scenarios that make effective business communications as exciting and suspenseful as a novel, she shows you how to quickly recognize verbal abuse ... gently defuse it ... and replace it with clear, courteous, effective communication.
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Additional Physical Format: Online version:
Elgin, Suzette Haden.
Success with the gentle art of verbal self-defense.
Englewood Cliffs, N.J. : Prentice Hall, Business & Professional Division, ©1989
(OCoLC)760066318
Document Type: Book
All Authors / Contributors: Suzette Haden Elgin
ISBN: 013688573X 9780136885733 0136885810 9780136885818
OCLC Number: 19552880
Description: x, 287 pages : illustrations ; 23 cm
Responsibility: Suzette Haden Elgin.

Abstract:

This book, the fourth in the famous "Gentle Art" series, continues and extends the revolutionary system of language behavior. It focuses specifically on the communications skills required of  Read more...

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