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Successful IT outsourcing : from choosing a provider to managing the project

Author: Elizabeth Sparrow
Publisher: London ; New York : Springer, 2003.
Series: Springer professional computing.; Practitioner series (Springer-Verlag)
Edition/Format:   Print book : EnglishView all editions and formats
Database:WorldCat
Summary:

Suitable for IS and IT professionals, this book provides practical guidance on how to get the most from an outsourced IS service.

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Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Elizabeth Sparrow
ISBN: 1852336102 9781852336103
OCLC Number: 51553320
Description: xv, 272 pages ; 24 cm.
Contents: What Is IT Outsourcing? --
History of IT Outsourcing --
Size and Scope of the IT Outsourcing Market --
Different Sourcing Models --
Facilities Management --
Selective Outsourcing --
Tactical Outsourcing --
Strategic Sourcing --
Transformational Outsourcing --
Transitional Outsourcing --
Business Process Outsourcing --
Joint Ventures --
Benefit-based Relationships --
Insourcing --
Offshore Outsourcing --
The Case For and Against Outsourcing --
Arguments in Favour of Outsourcing --
Enabling the Organization to Focus on Its Core Business --
New Business Development --
Assisting Major Reorganizations --
Quality and Service Improvements --
Access to Technical Expertise --
Financial Advantages --
Flexibility and Control --
Arguments Against Outsourcing --
Negative Impact on Business Strtegy --
Escalating Costs as Business Changes --
Loss of Flexibility and Control --
Service Provider Concerns --
Demotivated IT Professionals --
Loss of Technical Expertise --
Security and Confidentiality Risks --
If Your Department Is to Be Outsourced --
Objectives and Parameters for Outsourced Services --
The Importance of Objectives --
Single Aim: Reduce Costs --
Multiple Objectives: Value for Money and Technological Development --
Crisis Management: Escaping Financial Difficulties --
Understanding Stakeholders' Objectives --
Analysing Objectives --
Selecting Outsourcing Candidates --
Benchmarking --
In-house Improvements --
Defining Service Requirements --
Business Case Analysis --
Strategic Case --
Current Services --
Options Analysis.
Series Title: Springer professional computing.; Practitioner series (Springer-Verlag)
Responsibility: Elizabeth Sparrow.
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From the reviews: The book is a step-by-step guide to the process of IT outsourcing. It assumes a standing start, so the history lesson comes first. For example, EDS was doing it 40 years ago. There Read more...

 
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