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Successful Packaged Software Implementation.

Author: Christine B Tayntor
Publisher: Hoboken : CRC Press, 2005.
Edition/Format:   eBook : Document : EnglishView all editions and formats
Summary:
This step-by-step resource guides IT departments in the selection and implementation of packaged software, covering the product selection and contract negotiation processes as well as the technical details of installation and configuration. Although focusing primarily on acquiring, installing, and implementing applications software, the book is als.
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Genre/Form: Electronic books
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Christine B Tayntor
ISBN: 9781420031171 1420031171
OCLC Number: 437169652
Description: 1 online resource (337 pages)
Contents: PLANNINGGetting StartedThe Packaged Software DilemmaTypes of SoftwareTarget AudienceImplementation versus InstallationIs Packaged Software the Answer?Criteria for SuccessReferenceThe First StepsThe Need for a Formal Selection ProcessStep 1: Form the Selection TeamThe Project CharterTeam SelectionThe Team LeaderFacilitatorsOutside AdvisorsTHE SELECTION PROCESSIdentifying Requirements and Potential ProductsThe Selection Process - Step 2: Identify and Prioritize RequirementsIdentifying RequirementsFunctional RequirementsTechnical RequirementsVendor-Related RequirementsPrioritizing RequirementsThe Selection Process - Step 3: Identify Potential ProductsRFPs and RFIsRFI vs. RFP - What Is the Difference?What is the Value of an RFP?What are the Disadvantages?When is an RFP Needed?Ranking RFP SectionsProduct and Vendor EvaluationStep 1: Team Evaluates the Responses and Creates the Short List of VendorsStep 2: Team Schedules Vendor PresentationsStep 3: Team Checks Vendor ReferencesStep 4: Short List Vendors Present Their Products (Standard Demo) and CapabilitiesStep 5: Team Evaluates Presentations and Creates Finalist List of VendorsStep 6: Team Conducts Site Visits to Key Customers of Finalist VendorsStep 7: Finalist Vendors Present Customized Demos of ProductsStep 8: Team Determines Whether to Negotiate with All FinalistsScripted PresentationsLEGAL ISSUES-CONTRACTS AND SOFTWARE LICENSESThe Negotiation ProcessTypes of ContractsProject Team Involvement in NegotiationsOther Team MembersBasic PreceptsImproving the Company's Negotiating PositionThe Negotiation ProcessKey Elements of Software Licenses1. Introduction2. Definitions3. Term4. Termination5. License6. Deliverables7. Schedule for Deliverables8. Maintenance (If Contained in the Base Software License)9. Fees and Payment Terms10. Confidentiality and Protection of Data11. Representations and Warranties12. Indemnification13. Limitation of Liability14. Miscellaneous ProvisionsProfessional Services AgreementsWho?What?Where?Fee-RelatedMiscellaneousService Contracts and Statements of WorkTwo-Tiered ContractsMaster Services AgreementStatements of WorkIMPLEMENTATION CONSIDERATIONSEstablishing the RoadmapWill the Company Use an ASP or Install the Software on Its Machines?Will Implementation be "Big Bang" or Phased?What will be Included in Each Phase?How Are Phases Chosen?Will There Be Parallel Runs?Communicating the RoadmapWho's in Charge?Architect, General Contractor or Skilled Trade?Sources of AssistanceThe Turnkey Alternative Company Ownership with Assistance from Outside FirmsThe Program Management OfficeOther Key DecisionsThe ChampionThe Implementation TeamSelling the SolutionWhat Is Involved?Step 1: Calculate the Costs of the Proposed SolutionStep 2: Calculate the Costs of the Current ProcessStep 3: Identify the Benefits of the Proposed SolutionStep 4: Calculate Return on Investment Step 5: Outline the Implementation ScheduleStep 6: Develop the Business Case and PresentationStep 7: Presell the SolutionStep 8: Present the SolutionReferencesOrganizational ReadinessThe Basics of ChangeRoles Associated with ChangeThe Impact of ChangeComponents of Successful ChangeThe Critical Element: CommunicationThe Rumor MillFormal CommunicationInformal CommunicationsCoping with ConflictReferencesIMPLEMENTATIONThe Ground RulesThe Need for a Rule BookStep 1: Establish and Publish StandardsNeed for Review and Approval Step 2: Develop and Monitor the ScheduleStep 3: Define and Implement Change ManagementStep 4: Create and Follow Communication ProtocolsSoftware InstallationStep 1: Prepare the InfrastructureStep 2: Install Vanilla CodeStep 3: Test the Vanilla Code with Vendor- Supplied DataStep 4: Test the Vanilla Code with Company-Specific DataStep 5: Test the Software in the Real WorldStep 6: Review the DocumentationConfigurationThe Configuration ConundrumDefinitionCodingTestingReferenceInterfaces and ConversionsInterfacesPlanningDefinitionCodingTestingData ConversionPlanningDefinitionCodingTestingCustomizationsReportsExtensions and CustomizationsTrainingProject-Team TrainingEnd User TrainingOngoing TrainingThe Challenges of Multisite ImplementationHow Much Variation Will Be Allowed?Will There Be One Project or Many?Who Is In Charge?How Many Instances Will There Be?Will the Implementation Be Multicountry?POST-IMPLEMENTATIONSupportEstablishing End User ExpectationsStep 1: Create a Steering CommitteeStep 2: Establish Service-Level Agreements Step 3: Implement a Mechanism for Capturing and Reporting PerformanceStep 4: Communicate Performance MetricsDetermining Who Will Provide SupportThe Legacy System DilemmaReferencesThe FutureThe PostmortemThe Control PlanLegacy System DecommissioningAcquisitions and DivestituresAPPENDICESList of AcronymsThe Project CharterSuggested Reading

Abstract:

This step-by-step resource guides IT departments in the selection and implementation of packaged software, covering the product selection and contract negotiation processes as well as the technical details of installation and configuration. Although focusing primarily on acquiring, installing, and implementing applications software, the book is als.

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