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Summary : Using the Power of Relationships to Achieve High Performance.

Author: BusinessNews Publishing
Publisher: Cork : Primento Digital, 2014.
Edition/Format:   eBook : Document : English
Database:WorldCat
Summary:
This work offers a summary of the book "THE SOUTHWEST AIRLINES WAY: Using the Power of Relationships to Achieve High Performance" by Jody Gittell. Jody Gittell is a faculty member of the MIT Global Airline Industry Program. Her area of specialization is in human resources and service operations management. By any measure, Southwest Airlines has been the standout success story of the U.S. airline industry. In The  Read more...
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Details

Genre/Form: Electronic books
Additional Physical Format: Print version:
Publishing, BusinessNews.
Summary : The Southwest Airlines Way - Jody Gittell.
Cork : Primento Digital, ©2014
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: BusinessNews Publishing
ISBN: 9782511021866 2511021862
OCLC Number: 913694739
Description: 1 online resource (42 pages)
Contents: Title page; Book Presentation; Book Abstract; About the Author; Important Note About This Ebook; Summary of The Southwest Airlines Way (Jody Gittell); 1. 10 Organizational Relationships; 1. Outstanding business leadership; 2. Invest in the front-line leaders; 3. Hire and train for relationship excellence; 4. Use conflicts to build relationships.; 5. Bridge the work-family divide; 6. Create positions that span boundaries; 7. Use broad performance metrics; 8. Have highly flexible job descriptions; 9. Partner with the unions; 10. Build the supplier relationships. 2. The Southwest Business Environment3. The Southwest Business Techniques; About the Summary Publisher; Copyright.

Abstract:

This work offers a summary of the book "THE SOUTHWEST AIRLINES WAY: Using the Power of Relationships to Achieve High Performance" by Jody Gittell. Jody Gittell is a faculty member of the MIT Global Airline Industry Program. Her area of specialization is in human resources and service operations management. By any measure, Southwest Airlines has been the standout success story of the U.S. airline industry. In The Southwest Airlines Way, Jody Gittell describes its accomplishments. Clearly, Southwest is doing something right. Most attempts to copy Southwest have focused solely on operational issu.

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Linked Data


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