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Superior customer service

Author: William A Stull; Donna E Crow
Publisher: Cincinnati : South-Western Educational Pub., ©1996.
Edition/Format:   Print book : English
Database:WorldCat
Summary:

Today's customer service encompasses much more than just point-of-sale activities. This book introduces readers to the new concept of total customer service, applying it to all business areas from  Read more...

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Details

Genre/Form: Case studies
Problems and exercises
Problems, exercises, etc
Document Type: Book
All Authors / Contributors: William A Stull; Donna E Crow
ISBN: 0538628685 9780538628686 0538628693 9780538628693
OCLC Number: 33245809
Notes: Includes index.
Description: vi, 136 pages : illustrations ; 28 cm + manual (vii, 39 pages ; 28 cm)
Responsibility: William A. Stull, Donna E. Crow.

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Linked Data


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