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Supervision in the hospitality industry

Author: Jack E Miller; John R Walker; Karen Eich Drummond
Publisher: Hoboken, N.J. : J. Wiley & Sons, ©2002.
Edition/Format:   Print book : English : 4th edView all editions and formats
Summary:
"Supervision in the Hospitality Industry, Fourth Edition is the complete guide for students in culinary and hospitality programs, as well as foodservice professionals and chefs."--BOOK JACKET.
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Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Jack E Miller; John R Walker; Karen Eich Drummond
ISBN: 0471396893 9780471396895
OCLC Number: 48871612
Notes: Includes index.
Description: xx, 467 pages : illustrations ; 25 cm
Contents: The Supervisor as Manager --
The Supervisor as Leader --
Workplace Diversity --
Communicating Effectively --
Creating a Positive Work Climate --
Developing Job Expectations --
Recruiting and Selecting Applicants --
Employee Training and Development --
Evaluating Performance --
Discipline and the Marginal Employee --
Planning, Organizing, and Controlling --
Decision Making and Problem Solving --
Delegating.
Responsibility: Jack E. Miller, John R. Walker, Karen Eich Drummond.
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Abstract:

"Supervision in the Hospitality Industry, Fourth Edition is the complete guide for students in culinary and hospitality programs, as well as foodservice professionals and chefs."--BOOK JACKET.

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