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Supervision in the hospitality industry

Author: Jack E Miller; John R Walker
Publisher: Hoboken, N.J. : John Wiley, ©2012.
Edition/Format:   Print book : English : 7th edView all editions and formats
Summary:
"Supervision in the Hospitality Industry: Leading Human Resources, 7th Edition focuses on the different roles of employees from beginning leaders, newly promoted supervisor, or anyone planning a career in the hospitality field. The text is enhanced from previous issues with more industry examples and the addition of key word definitions. It offers several new chapters on topics such as supervisors as leaders; goal  Read more...
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Document Type: Book
All Authors / Contributors: Jack E Miller; John R Walker
ISBN: 9781118071786 1118071786
OCLC Number: 756913057
Notes: Revised edition of: Supervision in the hospitality industry / Jack E. Miller, John R. Walker, Karen Eich Drummond.
Description: xvii, 506 pages : illustrations ; 25 cm
Contents: The supervisor as manager --
The supervisor as leader --
Planning, organizing, and goal setting --
Communicating effectively --
Equal opportunity laws and diversity --
Recruitment, selection and orientation --
Performance effectiveness --
Motivation --
Supervising teams, teambuilding, and coaching --
Employee training and development --
Conflict management, resolution, and prevention --
Discipline --
Decision making and control --
Delegating.
Responsibility: John R. Walker, Jack E. Miller.
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Abstract:

Supervision in the Hospitality Industry: Leading Human Resources, 7 th Edition focuses on the different roles of employees from beginning leaders, newly promoted supervisor, or anyone planning a  Read more...

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