skip to content
Supervision skills for the service industry : how to do it Preview this item
ClosePreview this item
Checking...

Supervision skills for the service industry : how to do it

Author: D V Tesone
Publisher: Upper Saddle River, NJ : Prentice Hall, ©2005.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:

This unique, engaging text is a "hands-on" guide for managers and supervisors to help them effectively work with people. This book is designed to provide the practicing supervisor and student of  Read more...

Rating:

(not yet rated) 0 with reviews - Be the first.

Subjects
More like this

Find a copy in the library

&AllPage.SpinnerRetrieving; Finding libraries that hold this item...

Details

Document Type: Book
All Authors / Contributors: D V Tesone
ISBN: 0131100955 9780131100954
OCLC Number: 53830975
Description: x, 161 pages : illustrations ; 26 cm
Contents: What the supervisor needs to know --
Development of a service perspective --
Career development through personal transformation --
Leadership and the supervision of service --
Employee motivation --
What the supervisor needs to do --
Supervisory communication --
Employee training --
Complaints, grievances, and problem employees --
Coaching, counseling, discipline, and the law --
Building teams --
Measuring performance --
How to do it --
Getting a job or promotion --
Putting it all together.
Responsibility: D.V. Tesone.

Reviews

User-contributed reviews
Retrieving GoodReads reviews...
Retrieving DOGObooks reviews...

Tags

Be the first.
Confirm this request

You may have already requested this item. Please select Ok if you would like to proceed with this request anyway.

Linked Data


Primary Entity

<http://www.worldcat.org/oclc/53830975> # Supervision skills for the service industry : how to do it
    a schema:CreativeWork, schema:Book ;
   library:oclcnum "53830975" ;
   library:placeOfPublication <http://experiment.worldcat.org/entity/work/data/1217526827#Place/upper_saddle_river_nj> ; # Upper Saddle River, NJ
   library:placeOfPublication <http://id.loc.gov/vocabulary/countries/nju> ;
   schema:about <http://id.worldcat.org/fast/1139044> ; # Supervision of employees
   schema:about <http://dewey.info/class/658.302/e22/> ;
   schema:about <http://id.worldcat.org/fast/1113452> ; # Service industries--Personnel management
   schema:about <http://experiment.worldcat.org/entity/work/data/1217526827#Topic/service_industries_personnel_management> ; # Service industries--Personnel management
   schema:bookFormat bgn:PrintBook ;
   schema:copyrightYear "2005" ;
   schema:creator <http://viaf.org/viaf/55995424> ; # Dana V. Tesone
   schema:datePublished "2005" ;
   schema:description "What the supervisor needs to know -- Development of a service perspective -- Career development through personal transformation -- Leadership and the supervision of service -- Employee motivation -- What the supervisor needs to do -- Supervisory communication -- Employee training -- Complaints, grievances, and problem employees -- Coaching, counseling, discipline, and the law -- Building teams -- Measuring performance -- How to do it -- Getting a job or promotion -- Putting it all together."@en ;
   schema:exampleOfWork <http://worldcat.org/entity/work/id/1217526827> ;
   schema:inLanguage "en" ;
   schema:name "Supervision skills for the service industry : how to do it"@en ;
   schema:productID "53830975" ;
   schema:publication <http://www.worldcat.org/title/-/oclc/53830975#PublicationEvent/upper_saddle_river_nj_prentice_hall_2005> ;
   schema:publisher <http://experiment.worldcat.org/entity/work/data/1217526827#Agent/prentice_hall> ; # Prentice Hall
   schema:workExample <http://worldcat.org/isbn/9780131100954> ;
   wdrs:describedby <http://www.worldcat.org/title/-/oclc/53830975> ;
    .


Related Entities

<http://experiment.worldcat.org/entity/work/data/1217526827#Place/upper_saddle_river_nj> # Upper Saddle River, NJ
    a schema:Place ;
   schema:name "Upper Saddle River, NJ" ;
    .

<http://id.worldcat.org/fast/1113452> # Service industries--Personnel management
    a schema:Intangible ;
   schema:name "Service industries--Personnel management"@en ;
    .

<http://id.worldcat.org/fast/1139044> # Supervision of employees
    a schema:Intangible ;
   schema:name "Supervision of employees"@en ;
    .

<http://viaf.org/viaf/55995424> # Dana V. Tesone
    a schema:Person ;
   schema:familyName "Tesone" ;
   schema:givenName "Dana V." ;
   schema:givenName "D. V." ;
   schema:name "Dana V. Tesone" ;
    .

<http://worldcat.org/isbn/9780131100954>
    a schema:ProductModel ;
   schema:isbn "0131100955" ;
   schema:isbn "9780131100954" ;
    .


Content-negotiable representations

Close Window

Please sign in to WorldCat 

Don't have an account? You can easily create a free account.