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Supply chain management : processes, partnerships, performance

Author: Douglas M Lambert
Publisher: Sarasota, Fla. : Supply Chain Management Institute, ©2006.
Edition/Format:   Print book : English : 2nd edView all editions and formats
Database:WorldCat
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Document Type: Book
All Authors / Contributors: Douglas M Lambert
ISBN: 0975994913 9780975994917
OCLC Number: 62253818
Description: xviii, 344 pages : illustrations ; 26 cm
Contents: Supply chain management --
What SCM is not --
Business process management --
A conceptual framework of supply chain management --
The management components of supply chain management --
Mapping the supply chain --
Implementing supply chain management --
The customer relationship management process --
Customer relationship management as a supply chain management process --
The strategic customer relationship management process --
The operational customer relationship management process --
The customer service management process --
Customer service management as a supply chain management process --
The strategic customer service management process --
The operational customer service management process --
The operational customer service management process at Shell UK --
The demand management process --
Demand management as a supply chain management process --
The strategic demand management process --
The operational demand management process --
The order fulfillment management process --
Order fulfillment management as a supply chain management process --
The strategic order fulfillment management process --
The operational order fulfillment management process --
The manufacturing flow management process --
Manufacturing flow management as a supply chain management process --
The strategic manufacturing flow management process --
The operational manufacturing flow management process --
The supplier relationship management process --
Supplier relationship management as a supply chain management process --
The strategic supplier relationship management process --
The operational supplier relationship management process --
The product development and commercialization process --
Types of product development projects --
Product development and commercialization as a supply chain management process --
The strategic product development and commercialization process --
The operational product development and commercialization process --
The returns management process --
Types of returns --
Defining returns --
Returns management as a supply chain management process --
The strategic returns management process --
The operational returns management process --
Developing and implementing paternerships in the supply chain --
What is a partnership? --
Development of the model --
The partnership model --
Application of the model --
Institutionalizing the partnership process --
Supply chain management performance measurement --
Problems with existing metrics --
Why supply chain metrics --
Relationship between supply chain metrics and strategy --
Framework for developing supply chain maagement metrics --
Implementing supply chain management --
Process-based frameworks for supply chain management --
Strengths and weaknesses of the two frameworks --
Guidelines for implementing the GSCF framework.
Responsibility: Douglas M. Lambert, editor.

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