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Surviving the future : academic libraries, quality, and assessment

Author: Gail Munde; Kenneth E Marks
Publisher: Oxford ; London : Chandos Publishing, 2009.
Series: Chandos Information Professional Series
Edition/Format:   Print book : EnglishView all editions and formats
Summary:
Every academic library strives to make improvements - in its services, its effectiveness, and its contributions to overall university success. Every librarian wants to improve library quality, but few are knowledgeable or enthusiastic about the means and mechanisms of quality improvement. This book assists librarians to make sense of data collection, assessment, and comparative evaluation as stepping stones to  Read more...
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Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Gail Munde; Kenneth E Marks
ISBN: 9781843344773 1843344777 9781843344780 1843344785
OCLC Number: 366668188
Description: xvi, 201 pages : illustrations ; 24 cm.
Contents: Overview and introduction to quality improvement; Lakos' 'Culture of Assessment' and inventory for libraries; Integrating quality improvement into strategic planning and budgeting; Quality improvement frameworks; Performance indicators; How libraries contribute to the success of their institutions; Satisfaction as a quality indicator; Normative and comparative measures; Appendices; Index.
Series Title: Chandos Information Professional Series
Responsibility: Gail Munde and Kenneth Marks.
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Abstract:

This book assists librarians to make sense of data collection, assessment, and comparative evaluation as stepping stones to transformative quality improvement. Creating value lies in a library's  Read more...

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An invaluable and thought provoking text for managers and librarians seeking solutions for survival, The Australian Library Journal

 
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