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Surviving the future : Academic libraries, quality and assessment

Author: Gail Munde; Kenneth Marks
Publisher: Oxford [England] : Chandos Publishing, 2009.
Series: Chandos information professional series.
Edition/Format:   eBook : EnglishView all editions and formats
Database:WorldCat
Summary:
Every academic library strives to make improvements - in its services, its effectiveness, and its contributions to overall university success. Every librarian wants to improve library quality, but few are knowledgeable or enthusiastic about the means and mechanisms of quality improvement. This book assists librarians to make sense of data collection, assessment, and comparative evaluation as stepping stones to  Read more...
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Genre/Form: Electronic books
Material Type: Internet resource
Document Type: Internet Resource
All Authors / Contributors: Gail Munde; Kenneth Marks
ISBN: 9781780630038 1780630034
OCLC Number: 830292844
Description: 1 online resource (1 ebook (xv, 201 p.))
Contents: Quality, assessment and evaluation --
Creating a culture of assessment --
Frameworks for quality improvement --
Strategic planning, the Balanced Scorecard and benchmarking --
Performance indicators --
The library's role in successful faculty research and teaching --
The library's role in successful postgraduate and professional education --
The library's role in the success of undergraduate students --
User satisfaction as a quality indicator --
Using group norms and peer comparisons as contexts for quality --
Toward surviving the future.
Series Title: Chandos information professional series.
Responsibility: Gail Munde, Kenneth Marks.
More information:

Abstract:

Every academic library strives to make improvements - in its services, its effectiveness, and its contributions to overall university success. Every librarian wants to improve library quality, but few are knowledgeable or enthusiastic about the means and mechanisms of quality improvement. This book assists librarians to make sense of data collection, assessment, and comparative evaluation as stepping stones to transformative quality improvement. Creating value lies in a library's ability to understand, communicate and measure what matters to users, and what can be measured can be managed to successful outcomes.

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