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Switchpoints : culture change on the fast track for business success

Author: Judy Johnson
Publisher: Hoboken, N.J. : John Wiley & Sons, ©2008.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:
"SwitchPoints is the story of how Canadian National Railway (CN) advanced from good to great in a few short years, becoming North America's top-performing railroad - a favorite with both corporate customers and investors. Decisions by CN's leaders at critical switchpoints were key, as was the commitment of CN's dynamic CEO in leading the change." "In SwitchPoints, the authors share how company-wide culture change
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Genre/Form: History
Additional Physical Format: Online version:
Switchpoints.
Hoboken, N.J. : John Wiley & Sons, ©2008
(OCoLC)891469852
Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Judy Johnson
ISBN: 0470283831 9780470283837
OCLC Number: 226355851
Description: xxxiv, 254 pages : illustrations, maps ; 24 cm
Contents: Introduction: a broken culture --
The road to best-in-class --
Culture change on the fast track --
CN's five guiding principles --
The culture of precision railroading --
How to change CN's culture? Creating a culture of discretionary performance --
Creating Q4 leaders to drive change --
The science of the ABCs --
The commanding power of consequences --
The ABC toolkit --
Finding a champion --
Testing the business case --
Gaining visible sponsorship: the CEO's essential role --
Learning from a strike --
Planning the trip --
Making the case for change --
Expanding sponsorship --
Applying the ABCs: dressed and ready --
Early wins with the ABCs --
Demonstrating Q4 leadership through the ABCs --
Life or death leadership --
Sawing our way to improvement --
Leadership competencies to support the change --
Performance scorecards for unionized employees --
Learning through the railroad MBA --
Hunter camps develop leaders --
The power of consistency (17 out of 17) --
Developing internal consultants --
Sustaining culture change --
Sharing our story --
Improving relations with our unions --
Top 10 tips for leaders using the ABC methodology --
The culture change we achieved --
The final word.
Responsibility: Judy Johnson [and others].
More information:

Abstract:

A compelling story of culture's role in transforming business results, from the experts who achieved it CN (Canadian National Railway Company and its subsidiaries) went from worst to first in a few  Read more...

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