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Systems and procedures for the modern office : a simulation approach

Author: Judith C Simon; Lillian H Chaney
Publisher: Englewood Cliffs, N.J. : Regents/Prentice Hall, ©1993.
Edition/Format:   Print book : English : 2nd edView all editions and formats
Database:WorldCat
Summary:

This edition eases the transition from classroom to office with real-life activities and examples, while priority-setting and human relations exercises help students develop decision-making skills  Read more...

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Document Type: Book
All Authors / Contributors: Judith C Simon; Lillian H Chaney
ISBN: 013880477X 9780138804770
OCLC Number: 25676150
Notes: Revised edition of: Procedures for the modern office.
Includes index.
Description: xvii, 378 pages : illustrations ; 28 cm
Contents: Employees' Manual PART I. PLANNING AND ORGANIZING. 1. Company Image. 2. Time Management. 3. Safety and Security. 4. Sources of Information. PART II. WRITTEN COMMUNICATION FORMATS. 5. Letters and Memorandums. 6. Tables. 7. Business Reports. 8. Other Types of Written Communication. PART III. ADDITIONAL WRITTEN COMMUNICATION CONSIDERATIONS. 9. Design and Use of Office Forms. 10. Message Composition. 11. Proofreading and Editing. 12. Word Processing and Microcomputer Equipment. PART IV. ORAL AND NONVERBAL COMMUNICATION. 13. Telephone Techniques. 14. Scheduling Appointments. 15. Receiving Visitors. 16. Nonverbal and Intercultural Communication. PART V. MAIL MANAGEMENT. 17. Incoming Mail. 18. Outgoing Mail. PART VI. RECORDS CREATION AND MANAGEMENT. 19. Reprographics Processes. 20. Records Management. PART VII. OTHER OFFICE ACTIVITIES. 21. Business Travel. 22. Meeting and Conferences. 23. Financial Activities. PART VIII. PREPARATION FOR CONTINUED OFFICE SUCCESS. 24. Evaluation of Employee Performance. 25. Professional Growth and Development. 26. The Job Application Process. Glossary. Orientation. Department Activities. Appendix. Index.
Responsibility: Judith C. Simon, Lillian H. Chaney.

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