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Systems thinking in the public sector : the failure of the reform regime ... and a manifesto for a better way

Author: John Seddon
Publisher: Axminster, United Kingdom : Triarchy Press, 2008.
Edition/Format:   Print book : English : 1st edView all editions and formats
Summary:
John Seddon here dissects the changes that have been made in a range of services, including housing benefits, social care and policing. His descriptions beggar belief, though they would be funnier if it wasn't our money that was being wasted. In place of the current mess, he advocates a Systems Thinking approach where individuals come first, waste is reduced and responsibility replaces blame. It's an approach that  Read more...
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Document Type: Book
All Authors / Contributors: John Seddon
ISBN: 9780955008184 0955008182
OCLC Number: 234107401
Description: viii, 216 pages : illustrations ; 25 cm
Contents: Ch. 1. In the beginning ... the emergence of a new ideology --
ch. 2. Do people want 'choice'? --
ch. 3. From particular case to general rule: ministers managing benefits --
ch. 4. The present style of management --
ch. 5. Systems thinking: a better way to make the work work --
ch. 6. Purpose --
measures --
method --
ch. 7. An irrational belief in targets --
ch. 8. 'Deliverology': the science of delivery, or dogmatic delusion? --
ch. 9. Taking the value out of policing --
ch. 10. Failing those who need care --
ch. 11. A gloomy vision: public-service factories --
ch. 12. Is 'public value' the answer? --
ch. 13. Is 'citizen empowerment' the answer? --
ch. 14. The regime: systemically incapable of doing the right thing --
ch. 15. Reforming the regime.
Responsibility: John Seddon.

Abstract:

John Seddon here dissects the changes that have been made in a range of services, including housing benefits, social care and policing. His descriptions beggar belief, though they would be funnier if it wasn't our money that was being wasted. In place of the current mess, he advocates a Systems Thinking approach where individuals come first, waste is reduced and responsibility replaces blame. It's an approach that is proven, successful and relatively cheap - and one that governments around the world, and their advisers, need to adopt urgently.

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