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Systems thinking in the public sector : the failure of the reform regime ... and a manifesto for a better way

Author: John Seddon
Publisher: Axminster, United Kingdom : Triarchy Press, 2008.
Edition/Format:   Print book : English : 1st edView all editions and formats
Database:WorldCat
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Document Type: Book
All Authors / Contributors: John Seddon
ISBN: 9780955008184 0955008182
OCLC Number: 234107401
Description: viii, 216 pages : illustrations ; 25 cm
Contents: Ch. 1. In the beginning ... the emergence of a new ideology --
ch. 2. Do people want 'choice'? --
ch. 3. From particular case to general rule: ministers managing benefits --
ch. 4. The present style of management --
ch. 5. Systems thinking: a better way to make the work work --
ch. 6. Purpose --
measures --
method --
ch. 7. An irrational belief in targets --
ch. 8. 'Deliverology': the science of delivery, or dogmatic delusion? --
ch. 9. Taking the value out of policing --
ch. 10. Failing those who need care --
ch. 11. A gloomy vision: public-service factories --
ch. 12. Is 'public value' the answer? --
ch. 13. Is 'citizen empowerment' the answer? --
ch. 14. The regime: systemically incapable of doing the right thing --
ch. 15. Reforming the regime.
Responsibility: John Seddon.

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