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TA-Q-BIN : service excellence and innovation in urban logistics.

Author: Qizhang Liu; Mark Goh
Publisher: Singapore : Springer, 2015.
Series: Management for professionals.
Edition/Format:   eBook : Document : EnglishView all editions and formats
Summary:
This book reveals the secrets of Yamato Transport's success in maintaining and extending its leadership in Japan's domestic parcel delivery market. It presents six cases that illustrate how Yamato's flagship service, TA-Q-BIN, has evolved since the 1970s to the benefit of consumers, particularly urban dwellers, and how TA-Q-BIN has become an integral part of Japanese daily life. Each of the six unique cases serves  Read more...
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Genre/Form: Electronic books
Case studies
Additional Physical Format: Printed edition:
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Qizhang Liu; Mark Goh
ISBN: 9789812876737 9812876731
OCLC Number: 925521908
Description: 1 online resource.
Contents: Preface --
Chapter 1: Introduction --
Chapter 2: Urban Logistics in Asia --
Chapter 3: TA-Q-BIN, The Last-Mile Delivery --
Chapter 4: An Innovation in Last-Mile Delivery --
Chapter 5: Power of Gemba --
Chapter 6: Express Delivery --
Sustainable Advantage through Corporate Social Responsibility --
Chapter 7: Saishunkan --
Rejuvenation by Living in Harmony with Nature (and Customers) --
Chapter 8: Delivering B2B with TA-Q-BIN --
Chapter 9: Standardization and Customization --
Chapter 10: Interview with Makoto Kigawa --
Appendices.
Series Title: Management for professionals.

Abstract:

Each of the six unique cases serves as an independent teaching case for undergraduate and graduate students, describing the particular service design, operations management, innovation, supplier  Read more...

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