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Taking the mystery out of TQM : a practical guide to total quality management

Author: Peter Capezio; Debra L Morehouse
Publisher: Hawthorne, N.J. : Career Press, ©1993.
Edition/Format:   Print book : EnglishView all editions and formats
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Additional Physical Format: Online version:
Capezio, Peter, 1947-
Taking the mystery out of TQM.
Hawthorne, N.J. : Career Press, ©1993
(OCoLC)710945927
Document Type: Book
All Authors / Contributors: Peter Capezio; Debra L Morehouse
ISBN: 1564141055 9781564141057
OCLC Number: 28338027
Description: xii, 290 pages : illustrations ; 26 cm
Contents: Total quality management (TQM) --
How TQM companies work --
TQM implementation overview --
Customer requirements --
Origin of modern quality principles and practices --
The quality gurus --
Assessment of TQM readiness --
Preparing for implementation --
Training and development --
Tools for problem-solving all employees should know --
Measurements --
Four programs --
Customer service and satisfaction --
Evaluation/options for the future --
Common terms.
Responsibility: by Peter Capezio and Debra Morehouse.

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