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| Material Type: | Internet resource |
|---|---|
| Document Type: | Book, Internet Resource |
| All Authors / Contributors: |
Julian E Orr |
| ISBN: | 0801432979 9780801432972 0801483905 9780801483905 |
| OCLC Number: | 34906105 |
| Description: | xvi, 172 p. ; 22 cm. |
| Contents: | Foreword / Stephen R. Barley -- 1. Introduction -- 2. Vignettes of Work in the Field -- 3. Territories: The Geography of the Service Triangle -- 4. The Technicians -- 5. The Customers -- 6. Talking about Machines, and Bits Thereof ... -- 7. The Work of Service -- 8. War Stories of the Service Triangle -- 9. Warranted and Other Conclusions. |
| Series Title: | Collection on technology and work. |
| Responsibility: | Julian E. Orr. |
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Related Subjects:(21)
- Xerox Corporation -- Customer services.
- Photocopying machines -- United States -- Maintenance and repair.
- Mechanics -- United States.
- Ethnology -- United States.
- ergonomie.
- Etats-Unis.
- maintenance.
- ethnologie.
- XEROX.
- Xerox Corporation -- Service à la clientèle.
- Photocopieurs -- États-Unis -- Entretien et réparations.
- Mécanique -- États-Unis.
- Ethnologie -- États-Unis.
- Technici.
- Kopieermachines.
- Photocopieurs -- États-Unis.
- États-Unis -- Moeurs et coutumes.
- Xerox Corporation.
- Kundendienst.
- Kopiergerät.
- USA.
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