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|Description:||xiv, 198 pages : illustrations ; 24 cm|
|Contents:||Preface Acknowledgments Dedications Chapter 1: The Most Frequent Procedure Chapter 2: Visit Time and Clock Time Chapter 3: What We Want as Patients: Lessons from Communication Science Chapter 4: The Doctor as a Professional - in Our Eyes Chapter 5: Measuring How Good Our Doctors Are Chapter 6: Telling Our Story: Taking the Time to Express Our Health Concerns to Ourselves and Others Chapter 7: Make The Most of the Visit Through Mindfulness Chapter 8: How To Communicate Even While Intimidated, Limited, Uncomfortable, or Under-Educated Chapter 9: What We're Talking About: Negotiating The Agenda With the Doctor Chapter 10: Acknowledge - and Use - Emotion and Motivation Chapter 11: How To Talk to the Doctor About What Makes You Nervous, Embarrassed, or Grossed Out Chapter 12: Making Healthy Communities with Healthy Communication Chapter 13: Learning How to Want Less: Creating a Resource-Sparing Medical Culture Together with Our Doctors Chapter 14: Transforming Our Health Care System Through Communication and Collaboration Bibliography|
What is the most commonly performed procedure done by a doctor? The answer is surprisingly simple: interviewing patients. The medical interview has four major purposes: building rapport, collecting