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Technical communication

Author: Rebecca E Burnett
Publisher: Fort Worth : Harcourt College Publishers, ©2001.
Edition/Format:   Print book : English : 5th edView all editions and formats
Summary:

This text covers the key features of a technical communicator's work, from understanding an audience to effectively creating documents. many chapters contain a Practicum - a brief narrative written  Read more...

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Additional Physical Format: Online version:
Burnett, Rebecca E., 1947-
Technical communication.
Fort Worth : Harcourt College Publishers, ©2001
(OCoLC)756465749
Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Rebecca E Burnett
ISBN: 0155064487 9780155064485
OCLC Number: 45862224
Description: xxvii, 736 pages : illustrations (some color) ; 24 cm
Contents: Part I Understanding the Communicator's Work 1 --
1 Considering Communication 3 --
Importance of Effective Communication 5 --
Defining Technical Communication 6 --
Contexts for Constructing Meaning 8 --
Texts That Communicate 11 --
Communicators 13 --
End-of-Chapter Recommendations for Technical Communicators 21 --
Individual and Collaborative Assignments 23 --
Intertext: Technical Writers Are in Demand: Do You Have the Right Stuff? 27 --
2 Writing: Processes and Production 31 --
Inventing and Exploring 34 --
Planning and Organizing 36 --
Drafting 40 --
Revising 42 --
Editing 47 --
Differences Between Writing Processes 48 --
End-of-Chapter Recommendations for Technical Communicators 50 --
Individual and Collaborative Assignments 52 --
Intertext: Care and Feeding of the Organizational Grapevine 54 --
3 Writing for Readers 61 --
Identifying Purposes 63 --
Identifying Readers 64 --
Analyzing Readers 66 --
Adjusting to Readers 76 --
End-of-Chapter Recommendations for Technical Communicators 83 --
Practicum: Iowa Public Television (IPTV) 84 --
Individual and Collaborative Assignments 91 --
Intertext: Baby Blues 97 --
4 Reading Technical Documents 99 --
Identifying Purposes 101 --
Reading-Writing Relationships 102 --
Strategies for Effective Reading 103 --
End-of-Chapter Recommendations for Technical Communicators 124 --
Individual and Collaborative Assignments 125 --
Intertext: Sold on the Simplicity of Web Sites: Companies Are Getting Back to Basics with Web Designs That Enable Users to Find What They Need 128 --
5 Collaboration in Workplace Communication 131 --
Reasons for Collaboration 133 --
Types of Collaboration 135 --
Being a Good Collaborator 138 --
Negotiating Conflicts 144 --
End-of-Chapter Recommendations for Technical Communicators 151 --
Individual and Collaborative Assignments 153 --
Intertext: The Rage for Global Teams 158 --
Part II Developing the Communicator's Tools 161 --
6 Locating and Recording Information 163 --
Locating Primary and Secondary Sources 166 --
Personal Observations and Close Reading 168 --
Calculations 170 --
Samples and Specimens 171 --
Empirical Investigations 171 --
Internal Records 172 --
Interviews and Letters of Inquiry 172 --
Surveys and Polls 176 --
Library Resources 180 --
Electronic Resources 186 --
Government Documents and Offices 190 --
Recording Data 191 --
End-of-Chapter Recommendations for Technical Communicators 194 --
Individual and Collaborative Assignments 196 --
Intertext: Internet Power Searching: Finding Pearls in a Zillion Grains of Sand 198 --
Outlining 209 --
Organizing Information 213 --
End-of-Chapter Recommendations for Technical Communicators 227 --
Practicum: Engineering Associates at Work 228 --
Individual and Collaborative Assignments 234 --
Intertext: How an Author Can Avoid the Pitfalls of Practical Ethics 237 --
8 Information Design 245 --
Chunking and Labeling Information 248 --
Arranging Related Chunks of Verbal and Visual Information 253 --
Emphasizing Information 257 --
Designing for the Web 263 --
End-of-Chapter Recommendations for Technical Communicators 265 --
Individual and Collaborative Assignments 267 --
Intertext: Collaboration Revolutionizes Design Process 270 --
9 Using Visual Forms 273 --
Incorporating Visuals 276 --
Conventions in Use of Color 282 --
Visual Functions 291 --
End-of-Chapter Recommendations for Technical Communicators 314 --
Individual and Collaborative Assignments 316 --
Intertext: Avoiding Distortion and Misuse of Visuals 319 --
Part III Understanding the Communicator's Strategies 325 --
10 Creating Definitions 327 --
The Need for Definitions 330 --
Construction of Definitions 334 --
Placement of Definitions 343 --
End-of-Chapter Recommendations for Technical Communicators 347 --
Practicum: Big Creek Forestry: Challenges in Becoming a SmartWood Certified Resource Manager 349 --
Individual and Collaborative Assignments 354 --
Intertext: Sexual Harassment Training: Trust and Consequences 359 --
11 Creating Technical Descriptions 365 --
Defining Technical Description 368 --
Using Technical Description 369 --
Preparing a Technical Description 373 --
End-of-Chapter Recommendations for Technical Communicators 382 --
Practicum: The Boeing Company 383 --
Individual and Collaborative Assignments 388 --
Intertext: Cross-Cultural Communication: Is It Greek to You? 392 --
12 Creating Process Explanations 397 --
Defining Processes 399 --
Using Process Explanations 400 --
Preparing Processes 405 --
Examining a Sample Process Explanation: Developing Low-Cost Roofing Materials 409 --
End-of-Chapter Recommendations for Technical Communicators 412 --
Practicum: Lockheed Martin 413 --
Individual and Collaborative Assignments 418 --
Intertext: The Changing Face of Sexual Harassment 421 --
13 Ensuring Usability: Testing, Revising, and Editing 425 --
Document Testing 427 --
Revising 431 --
Editing 443 --
Examining Revision and Editing Decisions 451 --
End-of-Chapter Recommendations for Technical Communicators 469 --
Practicum: Using Style Guides to Ensure Usability 470 --
Individual and Collaborative Assignments 475 --
Intertext: Readability 479 --
Part IV Completing Documents 485 --
14 Correspondence 487 --
Characteristics of Correspondence 489 --
Domino Effect of Correspondence 493 --
Composing Letters, Memos, and Electronic Mail Messages 507 --
Format 512 --
Visual Displays 514 --
End-of-Chapter Recommendations for Technical Communicators 516 --
Practicum: Weisner Associates Inc. 518 --
Individual and Collaborative Assignments 522 --
Intertext: Handling Customer Service on the Web: The Robots Are Here 525 --
15 Instructions 527 --
Defining and Designing Instructional Texts 529 --
Constructing Instructional Texts 539 --
Document Testing 554 --
Examining Sample Instructions 555 --
End-of-Chapter Recommendations for Technical Communicators 556 --
Practicum: Vidiom: The Case of the Multiple Versions 558 --
Individual and Collaborative Assignments 564 --
Intertext: Design Learner-Friendly Training Manuals 567 --
16 Proposals 571 --
Characterizing Proposals 574 --
Using Persuasion in Proposals 577 --
Preparing Proposals 580 --
Organizing Proposals 584 --
Examining a Sample Proposal 589 --
End-of-Chapter Recommendations for Technical Communicators 589 --
Individual and Collaborative Assignments 596 --
INTERTEXT: Goof-Proofing Your RFPs 597 --
17 Reports 603 --
Differentiating Informal and Formal Reports 605 --
Purposes and Characteristics of Reports 606 --
Planning a Report 607 --
Organizing Informal Reports 609 --
Formats of Reports 620 --
Organizing Formal Reports 621 --
Examining a Sample Report 629 --
End-of-Chapter Recommendations for Technical Communicators 644 --
PRACTICUM: Responding to Change 645 --
Individual and Collaborative Assignments 648 --
INTERTEXT: Clearing the Air: Some Thoughts on Gender-Neutral Writing 651 --
Part V Creating a Professional Image 657 --
18 Oral Presentations 659 --
Types of Presentations 661 --
Preparing a Professional Presentation 663 --
Organizing a Professional Presentation 666 --
Preparing Materials for a Professional Presentation 670 --
Presenting Yourself 679 --
Evaluating Presentations 684 --
End-of-Chapter Recommendations for Technical Communicators 685 --
Individual and Collaborative Assignments 688 --
INTERTEXT: Using Copyrighted Works for Meetings, Seminars, and Conferences 690 --
19 Addressing Career Concerns 693 --
Learning About Jobs 695 --
Preparing Application Letters 698 --
Designing a Resume 701 --
Preparing a Portfolio 716 --
Interviewing 720 --
End-of-Chapter Recommendations for Technical Communicators 726 --
Individual and Collaborative Assignments 728 --
INTERTEXT: How Technology Is Changing Privacy Issues in the Workplace 732 --
Usage Handbook UH1 --
Words UH2 --
Sentences UH6 --
Punctuation UH34 --
Capitalization UH42 --
Numbers --
Figures or Words? UH47 --
Documenting Sources UH49.
Responsibility: Rebecca E. Burnett.
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