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Technical support essentials : advice you can use to succeed in technical support

Author: Andres R Sanchez
Publisher: [New York, NY] : Apress, 2009.
Edition/Format:   eBook : Document : EnglishView all editions and formats
Summary:
"Technical Support Essentials is a book about the many facets of technical support. It attempts to provide a wide array of topics to serve as points of improvement, discussion, or simply topics that you might want to learn. The topics range from good work habits to the way technical support groups establish their own style of work. This book applies theories, models, and concepts synthesized from existing research  Read more...
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Genre/Form: Electronic books
Additional Physical Format: Print version:
Sanchez, Andres R.
Technical support essentials.
[New York, NY] : Apress, 2009
(OCoLC)566277616
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Andres R Sanchez
ISBN: 9781430225485 1430225483
OCLC Number: 676697615
Description: 1 online resource (xvii, 269 pages)
Contents: pt. 1. Advice for dealing with yourself and your work --
pt. 2. Working with others --
pt. 3. The support organization --
pt. 4. Working with customers.
Responsibility: Andres R. Sanchez.

Abstract:

This book provides 101 pieces of advice on the topic of technical support along with actual examples, which readers can use immediately to improve their technical support career. It can also be read  Read more...

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