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Technical support on the web : designing and maintaining an effective e-support site

Author: Barbara Czegel
Publisher: New York : J. Wiley, 2001.
Edition/Format:   eBook : Document : EnglishView all editions and formats
Database:WorldCat
Summary:

More and more technology and non-technology based companies are moving their sales and product support sites to the Web in order to stay competitive. This book guides the reader through the process  Read more...

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Additional Physical Format: Print version:
Czegel, Barbara, 1953-
Technical support on the Web.
New York : Wiley, 2001
(DLC) 00063309
(OCoLC)44841562
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Barbara Czegel
OCLC Number: 183263760
Notes: Title from title screen.
Includes index.
Reproduction Notes: Electronic reproduction. [S.l.] : HathiTrust Digital Library, 2011. MiAaHDL
Description: 1 online resource.
Details: Master and use copy. Digital master created according to Benchmark for Faithful Digital Reproductions of Monographs and Serials, Version 1. Digital Library Federation, December 2002.
Contents: THE CONCEPT OF SUPPORT ON THE WEB; Is Web-Based Support Worthwhile?; INITIATING WEB-BASED SUPPORT; A Map for Site Creation and Management; Establishing Scope; Staff Selection; DESIGN CONSIDERATIONS; Functions, Tools, and Implementations; Designing the Site; IMPLEMENTATION AND MANAGEMENT; Processes and Implementation; Marketing; Site Management; Problem Prevention and Troubleshooting; EXAMPLES; A Support Site That Provides Unattended Operations Knowledge; Simplicity in Boxes; Support Site for a Business Software Manufacturer; Revisiting the Education Plus Example; Revisiting the Trace Software Example; Index.
Other Titles: Designing and managing an effective e-support site
Responsibility: Barbara Czegel.

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