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Telling training's story : evaluation made simple, credible, and effective

Author: Robert O Brinkerhoff
Publisher: San Francisco : Berrett-Koehler, ©2006.
Edition/Format:   Print book : English : 1st edView all editions and formats
Summary:
"Karen Phelan is really sorry. She had the best of intentions. She got into consulting because she wanted to help. She tried hard to optimize processes, develop measures, and manage human assets--to do business by the numbers, the management consultant way. The only problem, she found, is that businesses are run by people, not formulas and scorecards. And people don't follow the formulas. From strategy development  Read more...
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Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Robert O Brinkerhoff
ISBN: 1576751864 9781576751862
OCLC Number: 61684261
Description: xviii, 254 pages : illustrations ; 23 cm
Contents: 1. Getting to the heart of training impact --
2. How the success case method works : two basic steps --
3. Success case method strategy --
building organizational learning capacity --
4. Focusing and planning a success case method study --
5. Constructing a simple training impact model --
6. Fishing for success --
conducting the SCM survey --
7. Sorting the "catch" --
analyzing survey results --
8. Digging out and telling the stories --
the SCM interviews --
9. Drawing compelling conclusions --
10. Sales training at Grundfos --
11. Service technician training at the Compaq Computer Corporation --
12. Coaching and training at Coffee Bean and Tea Leaf --
13. Executive development at Allstate Insurance.
Responsibility: Robert O. Brinkerhoff.
More information:

Abstract:

"Karen Phelan is really sorry. She had the best of intentions. She got into consulting because she wanted to help. She tried hard to optimize processes, develop measures, and manage human assets--to do business by the numbers, the management consultant way. The only problem, she found, is that businesses are run by people, not formulas and scorecards. And people don't follow the formulas. From strategy development to process improvement, target metrics, talent management, leadership competencies, and more, Phelan dissects a whole range of consulting treatments for unhealthy companies and shows why they're essentially fad diets: superficial would-be fixes that don't result in any lasting improvement and can actually cause serious damage."--Publisher's website.

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