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The ten demandments : rules to live by in the age of the demanding customer

Author: Kelly Mooney; Laura Bergheim
Publisher: [New York] : McGraw-Hill, 2002.
Edition/Format:   Print book : EnglishView all editions and formats
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Tells you what customers want, and what they'll do if they don't get it. This title shows you how to satisfy each customer first, last, and always. It shows how you can: earn trust with every  Read more...

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Document Type: Book
All Authors / Contributors: Kelly Mooney; Laura Bergheim
ISBN: 007142735X 9780071427357 0071387390 9780071387392
OCLC Number: 58915847
Description: 266 pages ; 21 cm
Responsibility: Kelly Mooney with Laura Bergheim.

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