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Therapeutic communications

Author: Kathleen Schreiner
Publisher: Philadelphia : Wolters Kluwer Health/Lippincott Williams & Wilkins, ©2009.
Series: Medical assisting made incredibly easy.
Edition/Format:   Print book : English : 1st edView all editions and formats
Summary:

Presents basic principles of effective communication in an engaging, and relevant way. This title includes boxes with icons that provide practical advice about difficult workplace scenarios, legal  Read more...

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Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Kathleen Schreiner
ISBN: 9780781775526 0781775523
OCLC Number: 225388512
Notes: Includes index.
Description: xxi, 321 pages : illustrations (chiefly color) ; 24 cm.
Contents: Developing self-awareness --
The communication cycle --
Communication across the lifespan --
Building bridges: communicating with patients --
The culturally diverse workplace --
Techniques to tackle communication challenges --
Providing patient wellness and education --
Written communications and technology --
Using professional communication skills in the workplace.
Series Title: Medical assisting made incredibly easy.
Responsibility: Kathleen Schreiner.
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