• Cite/Export
  Cite/Export

  Copy a citation

  APA (6th ed.)

  

  Chicago (Author-Date, 15th ed.)

  

  Harvard (18th ed.)

  

  MLA (7th ed.)

  

  Turabian (6th ed.)

  

  Export a citation

  Export to RefWorks   Export to EndNote / Reference Manager   Export to EasyBib
  Export to EndNote / Reference Manager(non-Latin)   Cancel

  Note: Citations are based on reference standards. However, formatting rules can vary widely between applications and fields of interest or study. The specific requirements or preferences of your reviewing publisher, classroom teacher, institution or organization should be applied.
• Print
• E-mail
  E-mail

  All fields are required.

  The E-mail Address(es) field is required. Please enter recipient e-mail address(es).

  The E-mail Address(es) you entered is(are) not in a valid format. Please re-enter recipient e-mail address(es).

  You may send this item to up to five recipients.

  Enter recipient e-mail address(es): Separate up to five addresses with commas (,)

  The name field is required. Please enter your name.

  Enter your name: The subject field is required. Please enter the subject. Subject:

  The E-mail message field is required. Please enter the message.

  E-mail Message: I thought you might be interested in this item at http://www.worldcat.org/oclc/922913141 Title: This is service design doing : applying service design thinking in the real world : a practitioner's handbook Author: Marc Stickdorn; Markus Hormess; Adam Lawrence; Jakob Schneider, (Economist) Publisher: Sebastopol, CA : O'Reilly Media, Inc., [2018] ©2018 ISBN/ISSN: 9781491927182 1491927186 OCLC:922913141

  
  

  Please verify that you are not a robot.

  Cancel
• Share
• Permalink
  Permalink

  Copy this URL to link to this page:

• Write a review
• Rate this item:
• • 1
  • 2
  • 3
  • 4
  • 5

This is service design doing : applying service design thinking in the real world : a practitioner's handbook

Author:	Marc Stickdorn; Markus Hormess; Adam Lawrence; Jakob Schneider, (Economist)
Publisher:	Sebastopol, CA : O'Reilly Media, Inc., [2018] ©2018
Edition/Format:	Print book : English : First editionView all editions and formats
Summary:	"How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Service design requires a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. You'll be able to focus on your customers and iteratively improve their experience. Move from theory to practice and build sustainable business success."--  Read more...
Rating:	(not yet rated) 0 with reviews - Be the first.
Subjects	Service industries -- Management. Service-Design Design Thinking View all subjects
More like this	User lists Similar Items