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  E-mail Message: I thought you might be interested in this item at http://www.worldcat.org/oclc/922913141 Title: This is service design doing : applying service design thinking in the real world : a practitioner's handbook Author: Marc Stickdorn; Markus Edgar Hormess; Adam Lawrence; Jakob Schneider, (Economist) Publisher: Sebastopol, CA : O'Reilly Media, Inc., [2018] ©2018 ISBN/ISSN: 9781491927182 1491927186 OCLC:922913141

  
  

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This is service design doing : applying service design thinking in the real world : a practitioner's handbook

Author:	Marc Stickdorn; Markus Edgar Hormess; Adam Lawrence; Jakob Schneider, (Economist)
Publisher:	Sebastopol, CA : O'Reilly Media, Inc., [2018] ©2018
Edition/Format:	Print book : English : First editionView all editions and formats
Summary:	"How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Service design requires a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. You'll be able to focus on your customers and iteratively improve their experience. Move from theory to practice and build sustainable business success."--  Read more...
Rating:	(not yet rated) 0 with reviews - Be the first.
Subjects	Service industries -- Management. Service-Design Design Thinking View all subjects
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